Product Manager Air Services
Expeditors International B.V
Lahore, Pakistan
1d ago

Company Description

We’re not in the shipping business; we’re in the information business -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems
  • Purpose :

    Support the company strategy on a local level

    Work towards helping the company to be the recognized industry leader

    Summary Description :

    To further develop the air product (import& export) in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

    Key Responsibilities :

    People :

    Identify, develop, and mentor your No. 2.

    Review and conduct staff appraisals timely, and at a minimum once per year per employee.

    Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.

    Ensure and assist supervisors and key staff with goal setting and monitoring.

    Conduct regular interviews with potential new personnel.

    Plan for and hold effective weekly department meetings with team.

    Review department goals and business plan periodically with staff to ensure by-in and accountability.

    Meet company standards of 52 hours training per year, including as needed management / leadership training

    Operations :

    Create and maintain an effective department organization chart, which is designed for flexibility and growth

    Prepare, execute, monitor and update at regular intervals the business plan for the department

    Monitor and improve key departmental productivity indicators including but not limited to :

    o Shipments Per Desk (SPD)

    o Revenue Per Desk (RPD)

    o Expense Per Desk (EPD)

    o Revenue Per Shipment (RPS)

    o Revenue to Expense ratio

    o Excel measurements

    Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.

    Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.

    Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.

    Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations :

    o Daily Exception Status Report - STAT 1 for Air Import (Daily)


    o CONSOLS NOT SETTLED Report - (Daily)

    o INVOICES NOT BILLED Report (Daily)

    o ADDITIONAL BILL MALCOLM Report (weekly)

    o TIMING / CYCLE TIME Report (monthly to measure key event timings or as needed by customers)

    Build and maintain strong relationships with vendors (airlines, trucking companies, and others)

    Work to be our vendors lowest cost customer promoting shipper built units by origins, and other creative local market solutions to lower overall cost for both parties.

    Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.

    Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.


    Actively develop business for department through active involvement in sales and retention process and close coordination with sales department.

    Complete 5 Sales and / or Retention Calls per week and ensure they are documented in the Team Sell database.

    Ensure Quality Management Reviews and scorecards (QMRs) are completed with your regular customers.

    Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.

    Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.

    Take an active role in the transition of new business / updates to existing business.

    Finance :

    Assist District Manager with preparation of annual department budget.

    Meet monthly with District Manager to review department financial PnL and productivity results and goals.

    Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days.

    Ensure company credit procedures are followed and utilized effectively.

    Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP.

    Manage intercompany accounting discrepancies via AJAX report.

    Review Daily Branch Revenue report (Daily).

    Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.

    Follow company capex procedure for the purchasing of any equipment for your staff or department.

    Utilize TOP 20 ACCOUNTS and CLIENT REVENUE reports to continually evaluate the development of you departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue by one customer)

    Compliance :

    Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.

    Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

    Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

    Culture :

    Proactively promote the company’s 10 cultural attributes : Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

    Systems :

    Ensure department is using all system tools to their greatest advantage based on your department size and organization. (e.

    g. using edoc and edoc treeview, import database, and other system generated reports to manage by exception)

    Be open to implementing new system changes and enhancements into your department.

    Be involved and suggest system / process improvements.

    Set the tone of this environment within your department.


    Knowledge :

  • Expeditors company policies and procedures knowledge
  • A good understanding of Expeditors’ products, services and systems
  • Strong market and competition knowledge
  • Graduate of IATA / FIATA introductiıonary course (preferred)
  • Skills :

    Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

    Good Microsoft Office skills (Excel, Word etc.)

    Proven negotiation skills

    Behaviours : Emotional resilience

    Emotional resilience

    Self-reflecting and open to feedback

    Initiative and ability to work in autonomy

    Role model of integrity and pride for all employees

    Proven leadership attitude and background

    Training Requirements :

    Meet company standards of 52 hours training per year, including as needed management / leadership training


    Education and Experience :

  • Minimum 10years of industry specific qualification.
  • Minimum Bachelors. Masters will be preferable.
  • Additional Information

    Expeditors Lahore (LHE)

    2nd Floor, TAMC Building

    27 C 3, M.M Alam Road

    Gulberg 3, Lahore Pakistan

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