Assistant Manager Growth Hacking, Digital Channels & MyTelenor App
2d ago

Last Date to Apply : August 16, 2022

Employment Type : This is a full-time position.

Grade : This is a grade 2 position.

Location : This role is based in Islamabad, Pakistan.

About the Role :

In this role, you would be given the critical responsibility of managing the growth of digital channels in order to help Telenor make its customers’ life easy and simple.

This also feeds directly into the ambition of Telenor becoming a digitally savvy company, dedicated to providing convenience to its customers.

Your Impactful Goals will include :

The job role would entail work with a lot of analytics in the digital ecosystem.

Your Impactful goals will include : You will be required to deliver a growth plan for Digital Channels like Easypaisa and other alternative digital channels.

In addition, you will manage analytics for digital channels. Apart from this, you will be responsible for growing the digital recharge ecosystem by working with the different digital wallets and partners.

Your Typical Day will look like :

You will be responsible for entire Customer Lifecycle Management of the Digital channel users (Churn, New user, Rejoiner)

Work on user upgradation from existing profile to enhance recharge and revenue

Use traditional telco channels such as SMS, IVR, etc. and digital means in order to increase uptake and establish a strong dialogue with the customer.

Manage end to end data analytics for digital channels.

Implement custom tracking methods to gain insight into users’ profile, behavior & GSM usage

Utilize digital marketing spend for maximum uptake of users on offers and recharge via digital channels.

Prepare business cases for approvals of new and existing products

Prepare deep dives on features, promos, base management

Understand customer payment needs and convert them into Digital channels using Easypaisa MW as well as payment gateways

To build, manage and maintain complete ownership of all the Digital Channels being offered to customers including Easypaisa & alternative digital channels.

Formulating & Executing the Digital Channels strategy

Identifying and exploring new initiatives to drive engagement.

Formulating & Executing the Digital Channels strategy including its role in payment processing (Easypaisa and ADC Channel Partners), Digital Products and division as well as B2C

Complete portfolio ownership on Easypaisa & other channels (what to promote and expose to these channels). This involves close coordination and execution with partners.

New partners onboarding for growing Alternative digital channels in terms of subscriber and recharge

Your Career Path :

This role will give you exposure to Product and Segments, digital products, Marketing, Analytics, Channel, Digital distribution, and Growth Hacking domains.

You can potentially grow in roles within Digital Products, Digital Marketing, Segments, and Pricing.

What we're looking for :

Education :

Minimum of a Bachelors degree in Marketing or Computer Science or Mathematics or Data Analytics and / or an MBA in a similar background

Work experience :

Experience working within the technology industry / start-up environment is a plus

Demonstrated history of conducting quantitative analyses that have driven valuable change or optimization in a business context

A Certification in Google Analytics will be a huge plus

Functional Skills / Knowledge Areas :

Proficient in MS Excel and SQL for reporting and analysis

Ability to get hands-on in a complex operational environment

Ability to manage multiple tasks and work on tight deadlines

Excellent interpersonal skills and ability to deal with multiple stakeholders throughout the organization at all times

Good commercial awareness and be able to demonstrate competence in data analysis and reporting

Leadership Skills

Good planning and organizing skills

Excellent communication skills in English (both verbal & written)

Teambuilding skills

Why should you join us at Telenor?

At Telenor Pakistan, we provide you the platform to work in a challenging and rewarding environment to become a skilled professional in your chosen field of interest.

As one of the top employers of the country, we enable you to realize your dreams in a collaborative environment of diversity and openness to new mindsets.

As an equal employment opportunity provider, Telenor Pakistan makes all decisions of employment purely based on merit irrespective of race, caste, gender, creed, color, religion, sex, national origin, or disability .

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