Who are we?
Afiniti is the world’s leading applied artificial intelligence and advanced analytics provider. Afiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability.
Afiniti operates throughout the world, and has measurably driven billions of dollars in incremental value for our clients.
Role of AI Production Team
AI Production team builds statistical models to optimize contact center interactions. This entails analyzing data sets, building predictive models and monitoring runtime application of those models.
Lead a small team of data scientists to deliver value on a large scale program
Perform statistical inference on large data sets to inform decisions and drive actions
Articulate factors impacting model performance for internal and external stakeholders
Build predictive models to optimize agent and customer interactions
Develop processes to monitor and analyze model performance
Master’s or Ph.D. in Computer Science, Math, Economics, Physics, Engineering or related quantitative field
4-6 years of experience in developing and deploying machine learning models to drive business impact
Programming experience in one or more of the following languages i.e. R, Python, Julia
Excellent interpersonal and communication skills including proven ability to collaborate across functions, levels, and disciplines
Solid grasp of applied machine learning and statistical modeling
Able to travel locally / abroad for working sessions and meetings
Salary & Package
We offer competitive base salary dependent on the number of years of experience along with corporate benefits