Reporting and BI Specialist, CRM Operations
S&P Global
Islamabad, Pakistan
3d ago

The Role : Reporting and BI Specialist, CRM Operations

Grade : 09A

The Location : Ahmedabad, India / Islamabad, PAK

The Segment Market Intelligence

Shift : The shift timing is 02 : 00 PM to 11 : 00 PM. This may change as per the business requirements.

The Team : The CRM Operations team plays a vital role in the customer experience. The CRM Operations team owns the CRM data, support, and procedures used by our Commercial and Client Services (Client Support) team to provide industry-leading customer experience to our clients.

The team also owns and manages the phone and chat systems the teams use to communicate with clients. Apart from this, the team also deal with root cause analysis, reporting, and fixing the data issues within the CRM ecosystems.

We are a global team with a presence in India, Pakistan, and the Philippines. We are a growing team of self-dedicated and motivated players.

You can expect to learn, collaborate, and influence the direction of the company right from the start with a team of seasoned executives.

The Impact : The Reporting and Analytics Analyst will work closely with the CRM Operations leadership and stakeholder to produce reporting and the dashboard on the key performance indicators of a high performing CRM Operations organization and supports the CRM Operations Leadership to drive improvement in the workflow through the analytics.

The Analyst expected to understand the CRM Operations KPIs, datasets, workflow, and data connections within the CRM ecosystems and

What’s in it for you :

Thrive in a company that truly values a people-first culture. We set high standards and value accountability for all. At the same time, we seek to identify and reward extraordinary performance with growth opportunities.

Based on planned growth & initiatives, you have an opportunity to emerge to more specialized roles and act as a resource for the team.

Responsibilities :

As a Reporting and BI Specialist, CRM Operations, you will :

  • Interpret data, analyze results using analytics, research methodologies, and statistical techniques
  • Develop and implement data analyses, leverage data collection systems and other strategies that optimize statistically efficiency and quality.
  • Act as a liaison between staff, stakeholders, and management, analyzing and interpreting data involving company procedures, policies, and workflows.
  • Prepare, analyze, and summarize various weekly, monthly, and periodic operational results for use by various key stakeholders, creating reports, specifications, instructions, and flowcharts.
  • Conduct full lifecycle of analytics projects, including pulling, manipulating, and exporting data from project requirements documentation to design and execution
  • Evaluate key performance indicators, provide ongoing reports, and recommend business plan updates
  • What We’re Looking For :

    We are looking for the person who can provide analytical insights on the complex business problems. The successful candidate will turn data into information, information into insights, and insights into business decisions.

    Basic Qualifications :

  • Bachelor’s degree, preferably in computer science, mathematics, business management, or economics.
  • Advanced analytical skills with experience collecting, organizing, analyzing, and disseminating abundant information with accuracy.
  • Preferably with 2-5 years of experience in the reporting and data analytics roles.
  • Exceptional verbal, written, and visual communication skills.
  • Ability to present findings in a polished way.
  • Proficiency with statistics and dataset analytics (using CRM, Excel, SQL, and BI Tools).
  • Preferred Qualifications :

  • Deep working experience with CRM Tools and advanced BI tools (R script, Power BI, Einstein Analytics, SQL, Excel Macro) is a plus.
  • The ability to present findings in a polished way
  • Proficiency with statistics and dataset analytics
  • Entrepreneurial mindset, with an innovative approach to business planning
  • S&P Global Market Intelligence

    At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful.

    We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.

    Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

    S&P Global Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.

    For more information, visit / marketintelligence.

    EEO Statement :

    S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race / ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.

    20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)

    Job ID : 258424

    Posted On : 2021-05-26

    Location : Islamabad, Pakistan

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