DAMCO is one of the world’s leading providers of freight forwarding and supply chain management services. For more than 100 years, we have been providing our customers with transportation and logistics solutions that support the way they want to do business, wherever they are in the world.
Damco has a very exciting portfolio of accounts within the Chemical / Petro-Chemical sector, and will be growing and developing this area.
As a result, we are looking for a Key Account Manager who will be responsible to retain & grow our key accounts within this sector.
Whilst the majority of time will be spent on developing existing accounts, there will also be pursuit activities either individually or in a support role.
The position has to create an environment of innovation and rapid response to client’s needs based on a deep awareness of their business from both a tactical and strategic perspective.
A key responsibility of the role will be to build upon existing key relationships and establish new relationships where required with all major decision makers / stakeholders.
The ability to manage internal stake-holders globally within Damco will also be important to the success of the candidate.
The ability to gain a deep understanding of the customer supply chain, and then create and implement a roadmap for howDamco can develop our role within the customer will be key to success in the role.
We offer an excellent professional work environment where you're valued as part of our team.
Great learning and career growth opportunities being a global logistics and freight forwarding company.
Ensure commercial targets for the group of customers are met including retention and additional business development
Create and develop detailed pursuit plans
Manage relationships with all key customer contacts
Play a leading role in implementation of solution and new opportunities
Acts as an escalation point for operational issues
Establish and set up KPIs / Reports for sharing with internal and external parties
Regular formal reviews with customer
Manage outstanding / overdue levels with customer
Support customer were required on logistics / supply chain projects
Identify & drive operational improvements / changes
Prioritizes Open Issue List for on-time resolution so that customer service is not hampered
Budget / Target setting for the portfolio of Key Accounts
Key Performance Indicators
Delivering required gross profit margins / volume targets
Retention of existing business through Contract Renewal
Growth of business with existing Key Accounts and securing New Accounts
Customer Satisfaction Survey score
External KPI’s Meeting client KPI Objectives
Bachelors degree or Master’s degree from recognized university
Minimum 6 yrs experience within Supply chain and Logistics
Proven successful Sales / Commercial experience
Relevant industry knowledge of Chemical / PetroChemical / Polymer business
Experience with both Freight Forwarding (Air, Ocean, Trucking, Customs Clearance) and Supply Chain Management
Strong relationships in the local market, proven through past performance, would be highly advantageous
Experience of Damco’s SCM product and / or solution selling would be advantageous
Supply Chain Development / Optimisation experience
Passion for service delivery and cost effectiveness and for identifying how to constantly improve
Proven ability to develop relationships with stakeholders at various levels of seniority and across multiple cultures
Be able to work independently. Self-motivated and objective oriented person
Excellent interpersonal and communication skills
Analytical, presentation and negotiation skills
Pricing / Commercial knowledge
Be able to work independently, and willing to travel upon business requirements
Ambitious and result oriented self starter with initiative and strong drive
Skills to manage sensitive customers, people and personalities
Knowledge of Middle East business and logistics market
Network / contacts within the international logistics industry