Customer Service Intern
Avery Dennison
Karachi, Sindh, Pakistan
5d ago

Job Description

  • Process sales and order so that customer orders are dispatched, invoiced, and paid accurately and on time
  • To maintain daily sheets of orders, approvals and dispatch.
  • Receive technical pack from particular RBO.
  • Co-ordinate with GPD for item approvals and setup.
  • Send sample to customers for approval, received from GPD.
  • After approval, contact to factory / factory team sales for the placement of RBO item..
  • Receive purchase order from factory.
  • Coordinate with graphics department and send the layouts to customer for approval to proceed bulk.
  • Co-ordinate with production, planning and supply chain for raw material availability.
  • Upload variable data on our online system as per order form received from customers.
  • Release Batch customer online orders.
  • Book orders in ORACLE system and get sales order number.
  • Send order to PPC / Production department within an hour for initiating production process (time-line may vary depending upon the order status).
  • Meanwhile send Performa invoice to factory as a confirmation that we have preceded the order in production.
  • Follow up the production status with PPC / Production department until product dispatched.
  • Send dispatch details to customers, along with tracking number (if any).
  • Handle complaints of customers and co-ordinate with QC and production to rectify the issue.
  • Answer internal and customer enquires on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.
  • Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.
  • Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries to generate sales reports and statistics.
  • Qualifications

  • Graduation Degree. Masters degree is a plus.
  • 2-3 years of experience.
  • Proficient in assessing customer needs
  • Strong understanding of product and technical information
  • Excellent customer service skills
  • Good IQ & EQ
  • Analytical Skills, Good communication skills, Listening skills.
  • Additional Information

    Avery Dennison is an equal employment opportunity provider

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