The Division :
Constellation1 a part of Constellation Real Estate Group , is a real estate marketing company that provides industry leading top real estate websites, mobile technologies, interactive voice response systems, and home builder marketing services.
The Position :
Constellation1 Is looking for Support Specialist who is career oriented, passionate, and hard working. Candidate should be highly motivated team players with excellent verbal and written communication skills while being highly organized.
This position is responsible for providing support and assisting with technical issues on all products and ensuring a professional and positive user experience.
The successful candidates will work from our Contour Lahore Office.
Skills and Qualifications :
Must be enthusiastic and energetic with outstanding command of English (verbal and written).
Previous experience and superior customer / helpdesk service skills.
Strong multi-tasking and organizational skills with ability to meet deadlines.
Provide product knowledge to existing clients and suggest upgrades when appropriate.
Primary duties include :
Support and Troubleshoot the software via telephone or ticketing solution
Respond to clients inquiring how to use supported software
Respond to clients and personnel requests for basic technical support related to supported software and operating systems
Participate in the "call duty schedule to handle after-hours inquires
Document, track and monitor calls and problems to ensure timely resolution
Create and monitor the Tickets to ensure all service requests are being managed effectively
Educational / Technical Requirements :
Minimum of 2-5-year experience working in a technical support environment
Proficient in SQL databases
Strong working knowledge of Microsoft Office
Fluent in verbal and written English
Real Estate knowledge an asset
Accounting knowledge an asset
Azure / AWS knowledge an asset
Work Shift :
9 AM to 5 PM Central Standard Time zone (10 PM to 7 AM Pakistan Standard Time)
Exciting Benefits we offer :
Medical Coverage Self & Dependents
Parents Medical Coverage
Employee Performance-based bonuses
Home Internet Subsidy
Profit Sharing Plan Tenured Employees Only
Child Care Facility
Company Provided Lunch / Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment