Team Lead - Collections
S&P Global
Islamabad, Pakistan
2d ago

The Role : Team Lead, Collections

Job Grade : 10

Location : Islamabad, Pakistan

About the Team : The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable.

They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.

The Team Leader will be responsible in managing a team of Associate Collectors and a Senior Collector.

Key Responsibilities

  • Overall supervision of the collections team which includes overseeing team collections strategies, workflow assignments and performing account reviews.
  • Ensuring adherence to policies and procedures related to payment, cancellation and suspension / termination of customer services
  • Track and manage customer complaints and escalations
  • Identify areas of improvement and implement an enhanced process that will help collectors to be more efficient and effective
  • Work closely with S&P Global management to implement process policies and improvement plan that will contribute to effective collections and reduction of delinquency
  • Managing ongoing training of Senior Collector and assisting in mutual support and knowledge sharing of the global Credit and Collections team
  • Execution of special projects concerning collections as required
  • Monitor performance metrics to ensure collectors are meeting agreed targets
  • Establishes quality control standards and maintains and enforces them over time
  • Tracks the rate of success of the entire process and continues to make adjustment when necessary
  • Perform regular audits of accounts in the portfolio
  • Responsible for hiring of Senior Collector and Associate Collectors
  • Required Skills

  • Excellent verbal and written English communication
  • 3-5 years of experience in collections, accounts receivable or related area
  • Must be able to manage employees ethically and fairly while still being firm and enforcing company rules
  • Excellent training skill
  • Excellent interpersonal, motivational and leadership skills
  • Excellent problem solving skill
  • Must have strong problem solving and decision making skills
  • Must have good critical thinking skills and exercise sound judgement
  • Commitment to excellent customer service
  • Strong attention to detail, goal oriented
  • Ability to prioritize and manage multiple responsibilities and meet deadlines
  • Advanced knowledge of MS Office Suite including Excel
  • Knowledge of Akritiv or other collections strategy systems a plus
  • About S&P Global Market Intelligence :

    At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful.

    We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.

    Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

    S&P Global Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.

    For more information, / marketintelligence.

    S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race / ethnicity, sex, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.


    202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), FINANC202.

    1 - Middle Professional Tier I (EEO Job Group)

    Job ID : 267713

    Posted On : 2021-11-15

    Location : Islamabad, Pakistan

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