Product Support Engineer
4d ago

In this role, you will actively engage with Quixel customers to provide solutions, direction, and assist with general and technical troubleshooting.

You will be responsible for resolving customer issues Note : The Job timings for this role will be 4 pm-12 am Pakistan time

In this role, you will

  • Troubleshoot incoming support requests this involves reading log files, reproducing issues in various DCC tools, getting a complete and thorough understanding of the technical aspects surrounding all Quixel products
  • Respond to support requests via multiple channels and follow documented processes
  • Relay unresolved issues to senior team members as required
  • Research, verify, and document product issues
  • Actively handle the personal backlog of support requests
  • Manage customer and partner expectations by providing timely updates on the progress
  • Remain informed on development efforts and improvements across Quixel products
  • Assist in the fundamental development and maintenance of our internal / external knowledge base
  • Knowledge, skills, and abilities required

  • Interest in creating artwork using 3D tools
  • Logical and analytical skills, with a strong desire to solve complex and challenging problems
  • People-minded : empathizes with customers and responds customer issues with the intent of giving a solution
  • Prompt : makes timely decisions based on sound logic and consideration of the consequences
  • Takes initiative : has a strong sense of ownership with a bias for action and willingness to roll up your sleeves
  • Organized : completes assignments, prioritizes work and pays attention to detail to ensure work is done in a timely manner
  • Strategic : offers articulate recommendations to contribute to the growth of the support function
  • Intellectually curious : learns from mistakes, adapts to change, and seeks out ways to develop new skills
  • What we’re looking for

  • Computer science or equivalent Bachelor's or Master’s degree
  • Knowledge of game engines (UE4, Unity, etc) and 3D tools (Maya, 3ds Max, etc)
  • Knowledge and interest in the fundamentals of computer graphics
  • Effective written and verbal communication skills
  • About Quixel Quixel is the creator of Megascans, Bridge, and Mixer : the world’s largest library of 3D scans and two groundbreaking art applications.

    Our products standardize and accelerate workflows within the entire 3D industry and empower all artists to take control of their creative passions.

    We work with industry leaders in 3D art and have been integral to some of today’s biggest AAA games and blockbuster movies.

    We are also rapidly expanding into architectural visualization and product design spaces.We hire creative, passionate people, and give them the autonomy to do great work.

    We are building Quixel to be a remarkable place to work, learn, and grow. We are growing fast and would love to work with you!Quixel is proud to be an equal opportunity, non-discrimination and harassment free workplace.

    A diverse workforce with varied perspective and background strengthens us by creating and environment receptive to new ideas, alteration and innovation.

    Note to Applicants Please continue to visit our jobs website for future job and internship opportunities. If you don't see a fitting job listed, submit your application under General Applications.

    Please note that we do not accept applications via email or phone calls. Note to Recruiters and Placement Agencies Quixel does not accept unsolicited agency resumes or phone calls.

    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form