CS & Logistics Manager - Hygiene Home Pakistan
RB
Karachi, Sindh, PK
3d ago

Job Advert

Want to give your customers a reason to be happy? As CS & Logistics Manager - Hygiene Home Pakistan with RB, you’ll have the freedom to find new ways for you and your team to delight them.

The Customer Services and Logistics Manager will be having a team comprising FG Distribution Centre and Embellishment Centres across the country, along with customer services executives, and directly reports to the Supply Manager.

Key Job Accountabilities

Logistics

  • Assist the sales team in meeting monthly sales targets by setting up an effective warehousing and logistics system.
  • To lead and guide the 3PLs and DCs, to get Green in relevant audits.
  • Maintain inventory record accuracy (Finished Goods) at the DC’s so as to create an optimized buffer quantity to support fluctuation between demand and supply.
  • Monthly resolution of short / excess, deleted, damaged, re-workable & redundant finished goods by conducting monthly cycle count / stock checks at all the locations (DCs Finished Goods and RB factory) & by issuing NCR
  • Key Job Accountabilites

    Customer Service

  • Ensure prompt and effective response to customer complaints and issues to optimize customer satisfaction.
  • Provide primary sales / payments / pending orders related information to all sales force on a regular basis to keep the team updated
  • Provide inventory availability / shortage position to sales force and customers on SOS basis
  • Coordinate with Supply Chain / Trade Marketing / Marketing for proper availability of inventory at all warehouses in time to fulfil customers demand
  • Ensure warehouse-wise stock split according to regional forecast / demand to Supply / Logistic every month to make inventory available accordingly.
  • Prepare customized reports and provide relevant information to internal stakeholders to suit business needs
  • Monitor monthly achievement / trend of sales / payment vs target on a daily basis
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