Junior Support Developer
Contour Software
Lahore, Punjab, PK
5h ago

The Division :

Quantitative Medical Systems (QMS), a division of Constellation Software Inc., pioneered the development of innovative products for renal dialysis treatment and management.

Located in Emeryville, CA, QMS is expanding its leadership position in providing state-of-the-art software systems for the healthcare industry.

Its software concentrates on dialysis billing, tracking of accounts receivable, associated operations, and clinical management analyses / reporting.

QMS Focus is the most advanced financial and information management software for dialysis providers, and enjoys a market leadership position, with over 2000 clinics currently using it.

QMS Clinical System (QCS) provides the dialysis facility the ability to access essential clinical data and is seamlessly integrated with QMS Focus to complete charge capture, reducing data entry.

The Position :

The Junior Support Developer will augment the Constellation Kidney Group US (CKG-US) Product Development teams by providing engineering support for the three CKG-US Products FOCUS, TIME, and MIQS.

The successful hire will be located and work out of the Contour Software Lahore office, working as part of the resource-center team, as an extension of the division-based R&D department.

Roles and Responsibilities :

Independently diagnoses and repairs technical support tickets

Resolve routine engineering support requests for the three primary CKG-US products

Assists compliance team with routine software-oriented compliance tasks. Including such tasks as

o Validating DB backups for hosted clients

o Confirming replication

o Reviewing application log files

o Periodically providing clients with a list of active users

Performs Bug Fixes and minor enhancements

Owns software builds for the three primary CKG-US products, along with Firefly, a browser-based User Interface that sits on top of FOCUS and TIME

Attends R&D and Support Desk team meetings

Documents support and development activities effectively and thoroughly in the support ticketing and bug tracking systems being used by CKG-US

Key Abilities

Communicates effectively with others

o Willing to ask questions as necessary

o Participates in feedback cycle

Understands processes for retrieving, manipulating, validating, and storing data in a RDBMS


Ability to review source code to quickly understand how the logic works

Quick Learner, ability to work independently, and an aptitude for solving problems

Uses tools for tracking support and development activities comprehensively and advocates its use to others

o Ensures statuses are updated

o Ensures all activities are logged

Produces readable, maintainable, performant and testable code

o Leverages various language features and constructs to improve code quality

o Ensures that functional code is testable

o Troubleshooting code execution and performance

Must Haves

o Strong English communication written and verbal

o Ability to work during US business hours

o 4 Year degree in Computer Science or equivalent combination of 4-year degree and experience in providing end-user support for software

o 1 year software development and / or software support experience

  • NOTE : Could include experience while in college such as internship or help desk
  • Nice to Have

    o Billing application experience

  • Medical Billing +
  • Dialysis Billing +++
  • o Electronic Medical Records application experience ++

    o Experience with one of the Windows-based client-server development tools used by CKG-US

  • Visual Studio +
  • Eclipse +
  • PowerBuilder +++
  • Progress 4GL +++
  • Dimension +++

    o HTML5 / CSS / JavaScript / React experience ++

    o C# experience ++

    o Mirth Connect / Nextgen Healthcare Integration Engine experience +

    o Windows Batch or Windows PowerShell experience +

    Exciting Benefits we offer :

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan Tenured Employees Only
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch / Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
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