Telephony Engineer
4d ago

Who are we?

Afiniti is the world’s leading applied artificial intelligence and advanced analytics provider. Afiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability.

Afiniti operates throughout the world and has measurably driven billions of dollars in incremental value for our clients.


Afiniti is creating proprietary data analysis, visualization and monitoring software using cutting-edge technologies. We are looking for multiple exceptional candidates to join our team and help us build the next generation of internal and external products.

Key Responsibilities

  • Maintain and deploy Afiniti telephony environments including : Avaya CM, Avaya AACC, Genesys Framework, Genesys OCS, Cisco UCCE, Cisco UCCX, Asterisk, Collab OneContact etc.
  • Coordinate with Development, System Integrations and Quality Assurance functional areas to troubleshoot Telephony environment issues.
  • Coordinate with external vendors for Product Certifications / Solution Design and Deployment.
  • Provide Production Support for business critical telephony environments in production.
  • Help and guide Developers, System Integrators and Testers on Telephony queries as Subject Matter Expert of Telephony systems.
  • Quickly learn new technologies and take lead and responsibility for solutions deployments.
  • Maintain telephony knowledge base.
  • The ideal candidate will have

  • 1 5 Years of relevant experience
  • Any other skill which is relevant for the role
  • Education and Qualifications

  • Bachelor of Engineering (or higher) in Computer Science or related disciplines
  • Salary and Package

    As well as a competitive base salary dependent on the number of years of experience, we also offer corporate benefits.

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