Key Account Manager
Zong CMPak Ltd
Islamabad, Islamabad, PK
1d ago
source : Mehnat Mazdoori

Job Purpose :

  • To retain, service & grow large & SME accounts
  • Job Responsibilities :

  • Achievement of assigned regional sales & service targets
  • Coordination with regional & HQ teams for proposals, contracts, business cases & customer complaints
  • Responsible for providing monthly invoices to the tagged portfolio & billing collection management
  • Timely identification of problems and duly managing customer service establishments that leads to new referrals
  • Revenue assurance as per management assigned targets
  • Ensure smooth customer handling and customer experience management
  • New Business Development :

  • Responsible for gross adds in existing base for a full range of voice, mobile data and ESS solutions to the client base
  • Seeking new business ventures
  • Developing customized solutions for corporate sector
  • Ensuring the clearance of outstanding amounts from existing customers
  • Developing customized solutions for corporate sector
  • Meeting monthly assigned sales targets
  • Exploring and driving new growth avenues through existing client base
  • Customer Retention / CHURN :

  • Prevention, retention & churn management for assigned portfolio
  • Meet the assigned churn targets
  • Contract renewals, negotiations, comparative analysis with customers & coordination with HQ product & channel teams
  • Eligibility Criteria (Education, Knowledge, Experience and Skills) : Education :

  • Minimum Bachelors’ degree in Business Administration or any other relevant domain
  • Work Experience :

  • Minimum 03-05 years of experience in an Key Account Management position in Cellular, Banking & FMCG industry
  • Proven track record in a sales environment
  • Skills Generic :

  • Innovative & proactive
  • Self-motivated & flexible
  • Excellent communications skill
  • Good written communication skills, must be able to write professional emails for internal & external customers
  • Skills Job Specific :

  • Analytical, Negotiation, Relationship building & Customer engagement skills
  • Problem solving & customer engagement approach
  • Computer Proficient, specifically Microsoft Excel
  • Must be good with numbers
  • Able to compare telecom operator packages & able to show the comparative advantages to customers
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