Technical Service Representative (Site) III - - 23022
VIRTUAL, Mississippi
1d ago

Responsibilities :

  • Perform routine services to ensure equipment availability to client site users.
  • Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment
  • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices.
  • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.
  • Proactively manage consumables and supplies replacement as required.
  • Provide customer training on assigned products to improve end user knowledge of equipment functionality
  • Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.
  • Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools.
  • Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.
  • Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance.
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