Content Specialist, Customer Experience
S&P Global
Islamabad, Pakistan
2d ago

The Role : Content Specialist, Customer Experience

Grade (relevant for internal applicants only) : 9

The Location : India, Buenos Aires. Islamabad, Manila

The Team : The Customer Adoption team drives the adoption of new and enhanced products and capabilities by delivering clear communication, self-service resources, and one-to-many training events .

It is part of the larger Customer Experience organization within Market Intelligence.

The Impact : By delivering the resources and communication needed to adopt and navigate our products with ease, we enable clients to maintain or enhance their daily workflows with minimal disruption to their productivity.

You will partner with our cross-segment product and marketing teams to help deliver assets for products and solutions that provide value across our user population, and help ensure our customers receive clear, consistent, and concise messaging on the current and future states of our products.

What’s in it for you :

Have the opportunity to work on high-visibility projects

Cultivate copywriting skills, plus gain familiarity with the concept of brand voice

Develop skills in leading industry tools such as Salesforce, On24, Marketo, and Highspot

Curate a deep understanding of our customers, including their workflows, our solutions, our go-to-market strategies, and the global competitive landscape

Work as part of a creative, driven, and innovative global marketing team within a Fortune 500 company that is over 150 years old

Responsibilities :

As a Content Specialist, Customer Experience focused on our cross-segment client base , you will collaborate with teammates and stakeholders to design, build, and deliver assets that span our client segments :

Manage the experience around in-product messages to ensure a cohesive and consistent customer experience

Partner with our client training webinar team to build and host webinars on our products

Provide quality assurance on both the copy and design of our client-facing PowerPoint slides and manage the way the content is organized

Support the launch, creation, and design of our new Desktop Certification program

Basic Qualifications :

Bachelor’s degree (Marketing, English, Communications, Business or related field preferred)

1-2 years experience in marketing, customer service, or related field

Acute attention to detail and quality assurance

Demonstrated organizational and time management skills

Strong copyediting skills in English (grammar assessment required)

Customer-first mindset

Excellent interpersonal skills of listening, empathy, and teamwork

Desire to continuously learn and upskill to keep up with the evolving customer experience ecosystem and new technology

Preferred Qualifications :

Experience using On24

Proficiency in Microsoft Office suite (Excel, PowerPoint, Word)

Strong understanding of the personas we serve and how our products and solutions meet their business needs

Keen awareness of the business goals and ability to prioritize projects and resources accordingly

About S&P Global

At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful.

We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.

Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.

For more information, visit / marketintelligence.

S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race / ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law.

Only electronic job submissions will be considered for employment.

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