The IT Deployment & Service Lead role will be site based and will provide technical analysis and development of solutions in support of the Manufacturing processes and will manage the deployment, testing, validation, performance, operations and continuous support and improvement of all Technical, Engineering and Manufacturing applications within each Manufacturing Excellence and Quality and Lab Product team.
This role requires a balance of business process understanding and technical breadth and an ability to operate in a flexible and agile way to drive efficiency and improvements to the Manufacturing, Technical, Engineering and Quality and Lab Products.
Education & Experience Areas
MA / MSc degree in Engineering / Software / IT or relevant technical topic
Experience of application management, operations, and / or support including knowledge and experience of Incident, Problem and Change Management
Understanding of components of the Enterprise Architecture & ability to identify innovative ways to leverage architecture to add value to GSK
Strong conceptual thinking, modelling, analytical and problem-solving skills, strong interpersonal and communication skills
Strong relationship building, team working and influencing skills
High learning agility - ability to learn and adapt to new concepts, systems, and software independently and quickly
Experience in a manufacturing environment with a good understanding of manufacturing principles and practices.
Comprehensive knowledge and understanding of the Systems Development Life Cycle
Good communications in English, sufficiency to build and maintain organizational support
Experience in support and / or development of IT systems
Must be able to work with minimal supervision. Ability to plan own work to meet objectives, and to work independently.
Experience in working with relational Databases (e.g. SQL Server or Oracle) and the ability to develop SQL queries
Knowledge of MS Windows Operating Systems, MS SQL Server Databases
Partner with the Product Manager(s) to develop, test, deploy & maintain technology and / or solutions to enable business value for GSK, operating within an Agile Product Model and DevOps principles.
Responsible for the day-to-day operations within an Agile Product DevOps model, which includes but is not limited to :
Business process to system mapping and user requirements capture
Application and technology design & implementation e.g. automation tools, testing tools etc.
UX Design & application of Design Thinking methods
Information / data flow design & implementation
Application integration selection / design & implementation
IT service to support end-to-end business processes
Financial evaluation e.g. Total cost of ownership calculations
Development, maintenance and management of products and solutions, including the identification of gaps, risks and mitigation approaches
Engage with internal functions and external bodies (companies, standards bodies and agencies) to understand the wider ecosystem that impacts the Product area.
Collaborate with Portfolio & Product ensure solutions align agreed product roadmap & feature requirements
Engage with key stakeholders and end users to ensure best possible User Experience (UX) and business outcomes are achieved, escalating issues as appropriate
Provide technical leadership in support of service delivery and lifecycle management, to optimise the Product portfolio and ensure that systems continue to operate and evolve in line with the Product Roadmap, wider Tech environment and key standards
Track exceptions to standards and drive their remediation
Business Partnering Focused :
Manages operational issues across site(s) or node(s) in the Supply Chain
Engages with site tiered accountability process; and participate in Tech Performance Management processes
Provision of 1st line support for Manufacturing Excellence Products
Management of Site product instance monitoring & backlog requests (demand profile)
Drives service optimisation for Manufacturing products at a site level
Management of local manufacturing / quality partnerships (own & manage elements of Risk, Quality and Compliance management)
Identification of value and improvement opportunities (understands the products to maximise the value created through those applications for site and ensures effective use of them)
Leads feature release co-ordination / installation
Leads Site product instance configuration and deployment, enable continuous deployments and improvements
Controls Lifecycle Management for services owned by Site Tech
Leads Site / Supply chain aspects of archiving and decommissioning activities for systems that have reached the end of their lifecycle
Leads in troubleshooting of applications across multiple technology domains, products and business areas.
Provides Technical’ and Business awareness’ support to the Site Tech team to enable the appropriate definition and priorities of Tech Systems for the Site
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