The Division :
Jonas Premier Construction provides industry-leading business management and accounting software. Company's fully-integrated solutions provide all of the tools that are needed to increase productivity and improve bottom line requirements.
Jonas is a member of the Constellation family of companies. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe and Australia.
Jonas Software is the valued technology partner of over 8000 customers worldwide in 15 countries. Jonas is headquartered in Canada and also operates offices in the United States, the United Kingdom, and the Caribbean.
The Position :
We are looking for a Software Developer (Support) in our Lahore Office who are career oriented, passionate and hard working.
The candidates should be a highly motivated team players with good verbal and written communication skills while being highly organized.
This position is responsible for providing support / training and assist with technical issues on all products and ensuring a professional and positive user experience.
Duties and Responsibilities :
Interacting with Tier 1 and Tier 2 support
Interacting with Support team to research into the problems elevated from Tier 2 support. This could include :
Reviewing the code
Reviewing database issues
Providing additional training to Tier 1 / Tier 2 on how the product works (aka expected behavior)
Writing up detailed tickets for items that are bugs to then pass over to Product Management to prioritize into the development schedule
There will be no interaction with end customers; communication skill is only required to interact internally and for training purposes.
Required Qualifications and Skills
Bachelor's Degree in Information Systems, Computer Engineering, or equivalent technical Degree; or equivalent combination of education and experience.
Enterprise-level Architecture Design principles, patterns, and standards.
Good Database concepts and working experience of SQL Server.
Excellent analytical and problem-solving skills.
Good debugging and troubleshooting skills.
Good verbal and written communications.
Must have good organizational skills.
Able to follow detailed written instructions.
Work Timings : 07 : 00 AM to 03 : 00 PM Eastern Standard Time (7 PM to 3 AM Pakistan Time)
Exciting Benefits we offer :
Medical Coverage Self & Dependents
Parents Medical Coverage
Employee Performance-based bonuses
Home Internet Subsidy
Profit Sharing Plan Tenured Employees Only
Child Care Facility
Company Provided Lunch / Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment