Software Developer (Support)
Contour Software
Lahore, Punjab, PK
6d ago

The Division :

Jonas Premier Construction provides industry-leading business management and accounting software. Company's fully-integrated solutions provide all of the tools that are needed to increase productivity and improve bottom line requirements.

Jonas is a member of the Constellation family of companies. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe and Australia.

Jonas Software is the valued technology partner of over 8000 customers worldwide in 15 countries. Jonas is headquartered in Canada and also operates offices in the United States, the United Kingdom, and the Caribbean.

The Position :

We are looking for a Software Developer (Support) in our Lahore Office who are career oriented, passionate and hard working.

The candidates should be a highly motivated team players with good verbal and written communication skills while being highly organized.

This position is responsible for providing support / training and assist with technical issues on all products and ensuring a professional and positive user experience.

Duties and Responsibilities :

Interacting with Tier 1 and Tier 2 support

Interacting with Support team to research into the problems elevated from Tier 2 support. This could include :

Reviewing the code

Reviewing database issues

Providing additional training to Tier 1 / Tier 2 on how the product works (aka expected behavior)

Writing up detailed tickets for items that are bugs to then pass over to Product Management to prioritize into the development schedule

There will be no interaction with end customers; communication skill is only required to interact internally and for training purposes.

Required Qualifications and Skills

Bachelor's Degree in Information Systems, Computer Engineering, or equivalent technical Degree; or equivalent combination of education and experience.

Enterprise-level Architecture Design principles, patterns, and standards.

2-3 years of experience in developing applications using C#, Asp.net, JavaScript.

Good Database concepts and working experience of SQL Server.

Excellent analytical and problem-solving skills.

Good debugging and troubleshooting skills.

Good verbal and written communications.

Must have good organizational skills.

Able to follow detailed written instructions.

Work Timings : 07 : 00 AM to 03 : 00 PM Eastern Standard Time (7 PM to 3 AM Pakistan Time)

Exciting Benefits we offer :

Market-leading Salary

Medical Coverage Self & Dependents

Parents Medical Coverage

Provident Fund

Employee Performance-based bonuses

Home Internet Subsidy

Conveyance Allowance

Profit Sharing Plan Tenured Employees Only

Child Care Facility

Company Provided Lunch / Dinner

Professional Development Budget

Recreational area for in-house games

Sporadic On-shore training opportunities

Friendly work environment

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