IT Call Centre Agent (Female)
HRC Pakistan
Karachi, SD, pk
4d ago

Job Description

Only female candidates are preferred for this position.

The position’s key responsibilities, skillset, and educational requirements are given below.

Key Responsibilities :

  • Install and configure PSX trading applications, allied Softwares, and computer systems.
  • Logging and follow-up the queries of clients in the Query Management System.
  • Responding to call-outs in a timely fashion.
  • Provide technical support to solve the issues of clients experiencing hardware, software, and networking issues.
  • Diagnose and troubleshoot technical issues and respond in a timely manner to service issues and requests.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams to provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues / complaints.
  • Prepare accurate and timely reports
  • Manage and maintain documentation of clients requests.
  • Occasionally provide hours’ support.
  • Any other task assigned by Line Manager.
  • Required Skills :

  • Effective Communication Skills.
  • Knowledge Retention and Recall.
  • Ability to Handle Pressure.
  • Speed and Efficiency
  • Creative Problem Solving
  • Preferred Education, Experience, and Certifications

  • Bachelor of Science - Hons (4 Years) / Master of Science (Computer Science)
  • 3+ years of experience required.
  • Relevant training and certifications will be an added advantage
  • Disclaimer : HRC Pakistan is a bridge between employer and prospective employee, Job description does not reflects thoughts and sentiments of HRC Pakistan.

    We are Equal Opportunity Employer. Note : Please only apply if you are eligible

    Requirements

    Relevant training and certifications will be an added advantage

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