At Careem, we are driven by the purpose of simplifying the lives of people and building an awesome organisation that inspires.
Based in Dubai, we started our journey as a pioneer of the Middle East’s ride-hailing economy. Today, Careem is the region’s everyday Super App operational in 13 countries and over 100 cities.
The Super App provides a host of daily services that people need to move around, to order things and to transfer money in one unified smartphone app.
Our goal is to simplify people’s daily lives so that they can spend their precious time and mindshare on things that really matter and on realizing their potential.
This position will drive corporate and Food acquisition sales by strengthening the relationship with our corporate customers and Food merchants.
This will be accomplished through a robust customer retention program that enables communication with customers and merchants in a personalized manner while leveraging the ability to translate customer insights into actions for customer service.
Client relationship and management for corporate customers and strategic restaurant partners
Corporate customer retention and growth - establish strong customer relations while representing local and national clients professionally
Conduct and lead corporate customer training workshops, capture feedback and develop action plans to improve customer experience
Work closely with Sales team to develop and implement strategies that grow the corporate customer and strategic partnership base and drive sale & traffic, leveraging CRM and programs
Monitor and analyze customer data to identify key areas of focus and problem solving customers concerns
Performing a high levels of daily cold call activity contacting restaurant leads, and presenting opportunities to partner with Careem
Gathering sales leads from the market and approaching restaurants actively, to get them on board with Careem as a partner
The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values : being bold, focused, agile and collaborative.
Additional qualifications include :
Client relationship experience, including managing customer retention programs
Proactive, make things happen business approach. Seeks out problems and opportunities for change
Approaches work objectives with a sense of urgency and passion, and a dedication to exceed performance expectations.
Proven track record of success with metric driven results.
Track record of driving results through cross-functional collaboration.
Analytical skills with an ability to clearly translate results into actionable insights.