Application Support Analyst (L3)
Contour Software
Lahore, PK
3d ago

The Division :

Constellation1 a part of Constellation Real Estate Group , is a real estate marketing company that provides industry leading top real estate websites, mobile technologies, interactive voice response systems, and home builder marketing services.

The Position :

Constellation1 is looking for an Advanced Application Support Analyst (L3) to add to their Technical Support team. While this is primarily a Customer support role (interacting with customers through a ticketing system for technical issues) there are some advanced technology skillsets required.

The successful candidate will work from our Contour Lahore Office

The right candidate possesses the skills and knowledge to own the following as part of the role :

  • Be a point of contact for customer support on RED's Website, CRM and data syndication products
  • Provide clear, concise, professional verbal and written communication skills to assist in troubleshooting client issues
  • Site implementation, set up, and user training
  • Development and maintenance of product documentation for client facing knowledgebase
  • Troubleshoot and resolve user issues using frontend and backend developer skill sets
  • Use SQL scripting to run client exports / report activities
  • Assist enterprise clients with issues, work with Dev and QA team to achieve quick resolutions
  • Log all incidents and engineering escalations into online ticketing systems.
  • Check server process event logs for errors or warnings that might be affecting frontend or backend functionality
  • In the role you will :

  • Bachelor's Degree, preferably in a technical discipline, Computer Science Majors preferred.
  • 3+ years customer support / service experience & 1+ year(s) technical support experience will be considered in lieu of a technical education
  • 2+ year(s) using Web based developer tools
  • Knowledge of MS-SQL, HTML, CSS, JavaScript, jQuery, XML languages
  • Ability to interface with Account Managers and client help desk employees to document issues and facilitate resolution
  • Multitasker, follow exacting processes and procedures and take direction positively
  • Exceptional communication skills and ability to promote a positive interactive exchange
  • Ability to work in a fast-paced environment and quickly adapt to process changes
  • Preferred :

  • Exposure to Real Estate, Transaction Management, or CRM would fast track your progress
  • Experience with Microsoft SQL Server Management Studio
  • Understanding of Agile programming methodology and online Kanban tools such as JIRA
  • Knowledge of JSON, C#, API and .NET Framework
  • Visual Studio exposure
  • Utilizing VPN to access different networks
  • Webinar leadership. Organize and lead a web-based meeting
  • Work Shift :

  • 3 AM to 12 PM Central Standard Timezone (2 PM to 10 PM Pakistan Standard Time)
  • Exciting Benefits we offer :

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan Tenured Employees Only
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch / Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
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