Technical Writer
Contour Software
Karachi, Sindh, PK
2d ago

The Division :

ProShip, Inc. is the most trusted global provider of automated multi-carrier shipping software. ProShip empowers its customers to ship at lightning speeds, stay carrier compliant 24 / 7 / 365 and build stronger-than-ever customer revenue streams.

With over a decade of enterprise experience in the shipping and supply chain industry, ProShip's time-tested technology and advanced functionality continues to remain unmatched.

Customers who choose ProShip, choose the number one in speed, compliance, reliability, and experience.

The Position

ProShip, Inc. has an immediate opening for a Technical Writer that has Business Analyst experience and is talented, self-directed, and self-motivated.

The ideal candidate will also possess strong technical skills and the ability to demonstrate strong verbal and written skills.

Our software is used by some of the biggest companies in the US. The R&D department and its team of Software Developers are leading key projects to modernize our technology and support our expansion into the global market.

Candidates should have good communications skills and have experience working in a team-based environment involving onshore and offshore colleagues.

The Technical Writer will maintain, update, and enhance our internal and external facing documentation. They will provide guidance and direction to our QA teams on our release notes and carrier update emails.

This position is in the Contour Software Karachi resource center office as an extension of ProShip's R&D department.

This is a great opportunity for someone who is driven and wants to join a stable, long-term organization experiencing hyper-growth due to positive trends in the e-commerce and logistics industries.

Typical Responsibilities :

  • Develop technical written and visual content for commercial enterprise software for the logistics and shipping industry.
  • Research and translate technical information into user-oriented information for technical and non-technical audiences.
  • Design, develop, and maintain content delivered in several formats to fit the needs of multiple internal and external users.
  • Participate in release planning and design discussion as part of an Agile team.
  • Maintain and improve our current Wiki-based knowledge base.
  • Translate the requirements, in collaboration with the team, into a technical design and other content for the development team to follow.
  • Follow and drive Agile practices within the team.
  • Required Qualifications and Skills :

  • Bachelor's Degree in one or more technical field, such as software design and engineering; or equivalent combination of education and experience.
  • 3-10 years of experience as an effective technical writer.
  • Excellent command of grammar, spelling, and technical writing.
  • Excellent verbal communication skills.
  • Working knowledge of effective business communication.
  • Technical and detailed-oriented.
  • Ability to obtain, coordinate, synthesize, and present technical information.
  • Ability to understand customer usage and produce content to meet their needs.
  • Self-directed and self-motivated.
  • Intelligent, creative, and innovative.
  • Desire to constantly improve own knowledge, Client new techniques, and reflectively evaluate and improve upon existing materials.
  • Experience working with Wiki based technology is a plus.
  • Ability to manage multiple projects simultaneously.
  • Ability to quickly learn and understand complex software changes and translate to multiple audiences.
  • Exciting Benefits we offer :

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan Tenured Employees Only
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch / Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
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