Business Improvement Manager
British Council
Islamabad, South Asia, PK
10h ago

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world.

We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities.

We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained.

We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Role Purpose

To support increasing effectiveness and efficiency of operational delivery of all exam products in cluster / region through implementation and maintenance from business improvement approaches as part of the Global Business improvement strategy.

Main accountabilities

Service delivery

  • Monitors systems and processes closely by understanding the core business functionality by liaising with different Exams SBUs and present ideas for creating efficiencies to Head of BI.
  • Contributes into the development and implementation of Global Business Improvement, corporate or regional change projects and supports the Head BI as an agent of change for the country ensuring embedding in the business and benefits realization.
  • Continuous Improvement

  • Support the ongoing exams transformation programme by assisting relevant teams in different capacities to provide maximum effectiveness and efficiency
  • Identifies areas of improvement in business by understanding the nature of work done by officers and mid-level management of Exams SBU through formal and informal discussions by creating a trust level.
  • Works on agreed business improvement priorities to enable the development of the Business Improvement function
  • Gathers competitor’s information and market trends (related to business improvement) by creating a network and channel for information.
  • Supports the planning and delivery of business changes through processes and systems to the implementation in business in a more effective and efficient way
  • Customers & stakeholders

  • Regularly monitors customer journeys across operations at points of delivery and prepares report for Head BI on areas of improvement
  • Maintains excellent relationships and communication with internal and external stakeholders across the country and region, to support an enable improvements in the quality of exams delivery.
  • Develops peer / personal networks within and outside the BC to enhance own knowledge and expertise
  • Risk & compliance

  • Supports the Head BI, Head of Business Assurance and CEM to ensure Exams delivery is compliant with agreed standards and that areas identified for improvement are quickly and fully implemented
  • Through data analysis and process observation identifies risks, shares feedback on the areas of improvement and suggests measures to overcome issues.
  • Continuously monitor the implemented processes on periodic basis and share their dashboards with head BI to assess the impact.
  • Commercial & resource management

  • Shows an understanding of value for money / cost effectiveness in the advice, the needs of external partners / stakeholders / vendors by suggesting actions to the Head Business Improvement.
  • Safeguarding :

  • Escalate safeguarding concern to the National Safeguarding Manager Pakistan.
  • Ensure your behaviour is in line with safeguarding code of conduct with interacting with children and adults
  • Location : Islamabad

    of Positions : One position

    Department : Examination

    Contract type : Indefinite Contract

    Closing date : 22 May 2022 (23 : 59 PKT)

    A connected and trusted UK in a more connected and trusted world.

    Equality , Diversity, and Inclusion (EDI) Statement

    The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do.

    We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.

    All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status.

    We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

    The British Council is committed to safeguarding children, young people and adults who we work with.

    We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

  • Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed;
  • these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

    If you have any problems with your application please email

    Please note : Applications to this role can only be considered when made through the Apply section of our careers website.

    Our ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website.

    Emails with supporting statements and CV / Resumes sent to this email address will not be reviewed and will be deleted.

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