Job Description

Customer Success Manager - LAAM

LAAM is Pakistan’s one-stop fashion online store that is home to the country’s finest designer wear. Our mission is to :

1- Enable people to easily search, discover and buy fashion products..

2- Help designers and artisans (small businesses) to reach global audiences and enable their growth. Provide a meaningful space to turn their creative products into opportunity.

About the work

Developing and implementing best communication strategies and approaches to help company maximize its organic growth

Developing objectives for the communication departments’ day-to-day activities

Conducting effective resource planning to maximize the productivity of resources

Training the team to maintain high customer service standards

Improving customer service experience, creating engaged customers and facilitating business growth

Introducing efficient communication system for the effective working of the department

Prepare and present weekly KPIs report of the department to upper management

Keeping records of customer interactions, transactions, comments and complaints

Providing feedback and evaluating performance of the team with key metrics (accuracy, response time etc.)

Generating sales leads and building sustainable relationships with customers

Taking ownership of customers issues and follow problems through resolution

About You :

Excellent verbal and written communication skills

Working knowledge of customer service software and tools

Awareness of industry’s latest technology trends and applications

Ability to lead and to think strategically

Strong interpersonal skills and ability to build collaborative relationships

Proactive approach in resolving problems and issues

What we offer

Jump on a massive opportunity for growth with our company in its early stage

Phenomenal Leadership (with experience at top technology companies like Microsoft and Facebook)

Collaborative work environment - We believe in enjoying work while also making an impact

Own your work - let your influence and expertise shine here. We want to hear your ideas

Semi-annual performance based increment

Eligibility

Bachelors or Master’s degree required in Business Administration or in any equivalent field

4 to 8 years of proven work experience as a Customer Service Manager or similar role

Proficient in Microsoft Office (Word, Excel, and PowerPoint) and other Social Media web platforms

Experience : 4 -8 years

Kindly share resumes at careers laam.pk

Location : Model Town, Lahore

Requirements

Excellent verbal and written communication skills Working knowledge of customer service software and tools Awareness of industry’s latest technology trends and applications Ability to lead and to think strategically Strong interpersonal skills and ability to build collaborative relationships Proactive approach in resolving problems and issues