Job Summary :
Automation and Modernization Team is seeking a ServiceNow Developer. (Though the position is 9 to 6, Monday to Friday, but the role requires flexibility to support issues or planned activities after hours, weekends and holidays as needed) Successful candidate must possess and be able to demonstrate technical skills and engineering attitude for success, dedication and commitment.
Responsibilities and Duties :
Candidate will demonstrate skills in areas for the administration, development, documentation and technical support of the ServiceNow platform.
This position will vary in the scope of project responsibilities; however generally this position will focus on designing and delivering technical solutions that are developed on the ServiceNow platform.
Duties may include :
Provide software configuration and customization including, but not limited to : screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations
Obtain and analyse business requirements and document technical solutions
Develop, design and rollout new application modules, workflows and catalog requests
Research new functionality and recommend solutions that deliver customer value
Candidates should demonstrate experience in the following areas :
Design and delivery of technical solutions based on the ServiceNow platform
Leadership skills in technical initiatives
Generating detailed documentation
Communications that clearly articulate solutions and the ability to perform demonstrations
Required Qualifications and skills :
3 to 6 years experience supporting the implementation, administration, configuration, and / or development of the ServiceNow tool
ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment.
Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and / or customization of the core applications such as Incident, Problem, Change and Service Catalog.
Excellent communication skills
Preferred Qualifications and skills :
Web Services Integration (SOAP,REST, and JSON)
Experience implementing systems using the Agile / Scrum methodology
Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, event management, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions