Product Portfolio & Customer Service Specialist
The Coca-Cola Company
Lahore, Punjab, PK
1d ago
source : Mehnat Mazdoori

Job Summary

  • As part of CPS East Supply Services, you will be in charge the Product Portfolio & Customer Service activities for CPS Lahore plant :
  • Product Portfolio Activities

  • Co-ordination of all CPS functions in order to deliver the Business Units Innovation Pipeline, ie New Products Introduction, Formula and Pack size Changes, Reformulations, formula discontinuations, Existing Formula new country, Supply Point optimization.
  • Review prototypes feasibility for New Products / Reformulations created by R& D and give feedback by means of updating Coke Works database (Prototype Review steps).
  • Propose to R&D / OU’s best prototype configuration to optimize the supply chain (including impact on cost, sustainability, delivery lead times, pack config, shelf life, manufacturing capabilities & process efficiency in plant, duties, etc).

    Coordinate the feasibility study to verify if processes and raw materials sourcing are fine for the New Product to be launched, if there are challenge then notify to request for change to suit the process & supply chain capability.

  • Calculate prototype draft COGs and communicate to OU & R&D. Propose cost optimization with alternate ingredient, alternate configuration, part rationalization, re-use of existing beverage basen etc when possible.
  • For reformulation, coordinate stock depletion in collaboration with Planning & Material management. This includes information to OU’s on the potential write off in case of formula change and financial consequences- Ensure minimum write off costs during a formulation change and propose mitigation action to OU’s.
  • Update Smarsheet database and New Products Introduction information monthly.
  • Send the General manage internally CPS to activate the Implementation phase (kit / BOm creation, master data to be updated, ingredient to be sourced, batch to be planned, release set up, logistics, etc).
  • Coordinate meetings as needed for smooth internal actions flow.

  • Initiate the master data creation process for execution by MDM team and internal CPS teams.
  • Comply with and assure strict compliance with the norms and Safety & Occupational Health Procedures applicable to work area.
  • Maintain relationships with other Departments and Support functions within the organization for the co-ordination and timely resolution of other activities affecting process.
  • Carry out other initiatives as assigned by the Product Portfolio Manager according to the team Business Plan.
  • Customer Service Activities

  • Main point of contact for all Customer Service activities for Concentrate supply point Pakistan, including developing customer relations
  • Leading order management and transport of deliveries to the bottler on routine basis
  • Analyzing CS survey, giving feedback and implementing survey action points including developing annual SLA with the bottler
  • Working closely with internal & external stakeholders to ensure on time deliveries and minimum write off cost for the system.
  • Leading S&OP and CPFR routines with the bottler & Business unit to ensure on time delivery & forecast accuracy
  • Leading complaint handling & management with the bottler along with the Operating Unit.
  • Ensuring compliance of OTIF, Forecast accuracy and transport KPI.
  • Compile and modify when necessary procedures and processes related to Customer Service and to Product Portfolio to ensure Quality system compliance.

    Individual contributor that works under limited supervision; applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills / knowledge.


  • Bottlers Planning Mgr - for order management and transport of deliveries to the bottler on routine basis
  • OU Technical Ops , Supply Chain & Innovation- weekly updates on commercialization projects. COGS compilation
  • OU SRA managers- formula review and comments
  • Supply Chain, Marketing and Brand Managers- Reviewing project plans and status updates.
  • Product Developers- R&D centers : Review of formulations and feasibility assessment. Feedback to developers on formulations / prototypes provided, COGS compilation
  • Plant Interface- Monthly Update in S& OP and QMS meeting on Commercialization process and projects.

  • Project Management
  • Supply Chain and Business Knowledge
  • Product and Technical knowledge.
  • Financial knowledge and skills (Value Chains)
  • Problem Solving
  • Communication skills (Collaboration)
  • Influencing skills
  • Working in a Virtual / Matrix organisation
  • Ability to Work Across Cultures
  • Operational Excellence / Lean Manufacturing focus
  • Concentrate Experience / Manufacturing / Quality
  • Customer Focus
  • Planning / Execution skills
  • Computer skills, minimum : Microsoft Windows, Advanced Excel, Word and Power Point
  • Previous Work Experience 3-5 years experience in CPS, Supply Chain, Technical or QSE activity Educational Requirements

  • University / Bachelors degree in Science, Business or Supply Chain desirable
  • Skills Project Management; Product Development; Operational Excellence; Problem Solving; Commercialization Our Purpose And Growth Culture We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference.

    We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves.

    We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve.

    We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

    When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

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