Help desk specialist
level3-back-office-services
Karachi, Pakistan
5d ago
source : Pakistan Startup Jobs

Help desk specialist to provide virtual support to customer and sales associates in an efficient and accurate manner.

Responsibilities

Provide first-level contact and convey resolutions to customer issues

Track, route and redirect problems to correct resources

Update customer data and produce activity reports

Walk customers through the problem-solving process

Follow up with customers and sales associates, provide feedback and see problems through to resolution

Utilize excellent customer service skills and exceed customers’ expectations

Ensure proper recording, documentation, and closure

Recommended procedure modifications or improvements

Preserve and grow your knowledge of help desk procedures, products, and services

Requirements

Proven working experience in providing Help Desk support

Proficiency in English must.

Customer service orientation

BBA / MBA or similar preferably.

Location / Timing :

Karachi & (07 : 00 pm to 04 : 00 am) Night shift

Kindly send us your cv at Uzair khalid level3bos.com

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