Lead SID Engineer

Afiniti

Islamabad, Lahore, Karachi

6d ago

Position : Lead SID Engineer Location : Karachi, Lahore, Islamabad, Pakistan

Job Id : 1178 # of Openings : 1 Who are we?

Afiniti is the world’s leading applied artificial intelligence and advanced analytics provider. Afiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability.

Afiniti operates throughout the world, and has measurably driven billions of dollars in incremental value for our clients.

Purpose

Afiniti Engineers (Level 3 Solutions Architect) are responsible for technical integration and deployment of Afiniti products in multiple telephony environments such as Avaya, Genesys, Cisco etc.

The deployment involves technical discovery, integration design, user acceptance testing, and day-2 support.

They are also responsible for identifying new feature requirements specific to the product and highlight risks related to an implementation project.

Moreover, they also lead technical integration details for product certification and collaborate with core-engineering (development) teams in feature design.

Key Responsibilities

Configuration and managing Afiniti applications for clients Troubleshooting and investigating production issues

Assisting support team to better monitor production

Create SOPs that support can follow for better production monitoring

After training, explain technical solutions to the client, if needed

Understand the Telephony (Genesys, Avaya, Cisco) environment Work closely with offshore team to support build upgrades, configuration changes, production issues investigation etc.

Execute UAT with clients and perform production cut-over activities

Must be flexible to travel

You will have

5 to 8 years experience in technology

Good work ethics, be energetic and responsible to learn quickly

Excellent English communication skills

Technical background of software development, QA or managing software application for 1-2 years or more

Telephony experience with other key vendors (Avaya or Cisco) is desirable

MSQL / MySQL experience - good background with relational databases

Education & Qualifications

Bachelor's Degree in Computer Science or Engineering discipline

Salary & Package

As well as a competitive base salary dependent on the number of years of experience, we also offer generous stock options, an annual discretionary bonus plus Corporate benefits.

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