Fraud Analyst

i2c Inc

Lahore, Punyab, Pakistan

3d ago

Job Description :

Primarily responsible for monitoring, analyzing, and investigating payment card transactions and account activity for potential fraud

Works with clients, program managers, CET, CIG during client on-boarding to review program setup with respect to fraud controls and configurations

Investigates suspicious activities to verify fraudulent transactions and takes measures to control, mitigate and prevent further risks

Logs fraud cases and suspicious activities with detailed notes and comments

Works closely with relevant groups and timely reports and alerts concerned units, clients, banks, program managers and other stakeholders for effective response to payment fraud and associated risks

Suggests enhancements and improvements to fraud management system, and fraud rule engine, based on fraud patterns identified through transaction analysis and overall trends and statistics reported in the payment industry

Analyzes card program transactions to identify emerging patterns associated to specific card programs or account types and devise or facilitate in devising an effective strategy to secure the program and cardholder accounts

Coordinates with program managers / banks to set appropriate program parameters necessary for fraud prevention and control

Provides prompt and effective customer service and support to clients concerning fraud management services

Regularly files fraud reports on payment networks systems (MasterCard, VISA systems such as SAFE and VROL etc

Coordinates with Financial Ops on client billing related to fraud services

Ensures 100% compliance to internal and external SOPs, standards and regulatory requirements

Continuously works to improve fraud management processes and best practices

Stays abreast with regulations, fraud trends, industry best practices related to fraud control

We are looking for

BCS, MCS, MBIT, BBIT

Skills :

Oral and written communication skills

Strong understanding of tools and technologies

Strong grip on productivity tools and data extraction techniques

Hands on experience with databases will be a plus

Strong listening and learning abilities

Good customer experience sense

Strong verbal and written communication skills

Excellent interpersonal and team skills

Strong problem solving and analytical skills

Flexibility to work in a diverse environment

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