Associate Service Architect, T&T
NCR Edinburgh
2d ago

About NCR

NCR Corporation (NYSE : NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries.

NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

We are looking for passionate people to join our global presales team at a time of growth in cloud networks and global managed services.

Telecom and Technology is the IT Services division within NCR providing Customer Services across the globe. We design and deliver global field and managed services include enterprise networking, cloud networks (SD-WAN / NFV), wireless and optical networks.

We offer a flexible working environment with a mix of home working, onsite customer meetings, excellent office facilities and the use of collaborative technology.

Travel is subject to covid-19 guidelines).

This is our Associate Architect position and a background in operations can be helpful. You will learn to design complicated global services for major customer brands across all industries.

We partner with the largest telecoms, OEMs and SI’s in the world to help them deliver high quality global services with an emphasis on Customer Experience (CX).

It is an opportunity to learn from some of the best services experts in the industry as they will help and guide you on how to be an accomplished architect.


To be close to our customers this role will be virtual in the United States (preferably close to a major city and transport networks).

Travel is approximately 20 - 40% of the role but may vary (currently subject to Covid-19 restrictions).

Essential criteria

A keen interest in technology

A desire to work with customers and experience different cultures across leading global companies

You will learn to design global services pulling together a mix of engineering (field operations) and managed services (remote operations) therefore a background in operations can be helpful

A good aptitude in numbers as you will learn to craft complex cost models and commercials looking at cost, profitability and customer pricing

High attention to detail for documentation as you will deliver customer presentations, service design documents, service models, bid review presentations, cost and price models, contracts

You will experience how to draft, negotiate and finalize complex contracts with customers

You will have the opportunity to be involved in executive conversations on key deals

Any customer facing experience is highly desirable (even in a different role)

Awareness of cloud and digital concepts with an interest in market trends

Works well with people as you will collaborate with pricing, legal, leaders, managers, project managers, operations and many other groups

Can demonstrate working on multiple deliverables or tasks simultaneously

Will work with partner companies to complete your global service designs

Will work closely with sales to explain our products and services and then follow with innovative service design

Deliver a well-defined set of service design documents in a timely manner presenting an end to end seamless service

Maintain informal and formal relationships with stakeholders across the business to make decision making on new opportunities straightforward

Strong team player who is willing to share ideas and bring innovation

A can do’ attitude and lots of passion

Willing to speak up and challenge the norm bringing forward ideas on how we can improve presales and design

Inspire our customers about how NCR can benefit their business

Excellent interpersonal skills to help with communication and negotiation internally and externally

Excellent written and presentation skills

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance
  • Short / Long Term Disability
  • Paid Vacation
  • EEO Statement

    Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

    NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

    We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

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