Care Business Partner, UAE CARE Customer Service
The Maersk Group
Arab Emirates
11d ago

We are looking for a passionate, enthusiastic and customer focused individual who can strive to deliver exceptional customer care whilst building strong longstanding relationships with our customers.

We are seeking a talented individual who likes to go the 'extra mile' and is not be afraid to think 'out side the box' to provide solutions that fits both our customers and business needs.

The CARE Business Partner will join our successful team in Dubai where they will own / manage the customer experience of his / her customers.

Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and Maersk Line.

We offer

At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world.

We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers.

This is done through seamless processes, best in class digital solutions, and great customer service!

Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!

Key responsibilities

  • Build strong and lasting relationships with customers and provide second-to-none customer service.
  • Take full responsibilities and end-to-end ownership of customer shipments and issues.
  • Engage in constructive problem resolution and provide solutions.
  • Act and communicate proactively and keep customers informed of any issues or changes in the booking.
  • Address root causes and seek continuous improvements constantly look for ways to improve work processes.
  • Work independently and assist the team in realizing goals and standards share knowledge and best practices.
  • Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
  • Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions in order to pacify the situation and avoid unnecessary cost.
  • Manage / improve day to day process interaction with customers by leveraging detailed customer.
  • Knowledge, actively engaging with One Team Customer Service counterparts where relevant.
  • Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.
  • Understand per diem / demurrage implications for containers and its impact on company revenue.
  • Commercial intelligence : engage customers in discussions about new business opportunities, business and support expectations and competitor / market intelligence.
  • Feed relevant intelligence back to stakeholders in Sales and / or TNM.
  • Always behave in a manner consistent with and loyal to the A.P.Moller Maersk values.
  • We are looking for

  • An energetic candidate who will grow along with the company.
  • Shipping experience is a must.
  • Possessing demonstrated skills such as communication skills i.e. verbal, written as well as proficiency in English.
  • Ability to handle change energetic, passionate and fast to learn new things.
  • Building solid rapport over the phone and maintain a strong network of customers overcoming objections making decisions.
  • Ability to work under pressure and stay organized with the ability to prioritize.
  • Ability to pitch ideas and think outside the box.
  • Degree qualified.
  • Apply
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