Main Purpose of the Job
As main customer contact for operational Technical Service and TSandS matters, facilitating service sales growth ambition through account management, sales opportunity analysis, management of maintenance contracts, service coordination and customer support.
Offering quality service with innovative solutions, looking to drive excellence in customer satisfaction.
Support Technical Account Manager in the preparation of sales strategy including analysing sales opportunities using internal data sources
Promote, follow up and analyse on sales opportunities based on customer information
Have regular meetings, phone calls / emails with customers in order to strengthen the relationship, better understand their processes, identify opportunities and align the strategy with the Account Managers
Analyse customer satisfaction of service delivery together with internal function and compare with our service level
Provide support in following areas : Maintenance, Installations, Issue Resolution, Selling Service, System Performance, TS Part of Key Account Plan, Service Contract Fulfilment, Mandatory Kits, KA Team Collaboration, Customer Management, Parts Supply Chain and Others
Follow up and Coordinate the maintenance events including confirming mainenance event and supporting MK deployment with customer
Support Technical Account Manager in preparation of service execution including preparing quotation, securing competence / resources for delivery of services and service delivery control.
Service contract Coordination in the execution of service contract fulfillment
Bachelors degree in Electrical / Mechanical / Chemical Engineering disciplines
Minimum 03 Maximum 06 years of Technical Sales experience ideally in a B2B key account environment is a must
Exposure in Key Account Planning, Contract Management, Financial Modeling and Pricing would be an advantage
Masters in Business degree would be an advantage but is not mandatory
Please submit your application online before October 23, 2018. For more details please contact Osama Hasan .