Technical Support Executive
Professional Employers (Pvt.) Ltd.
Lahore, Punjab, Pakistan
6d ago

People ™ is an international HR Services company operating in Pakistan and serving domestic and multi-national client organizations across all HR functions.

We are looking for a Technical Support Executive for our Head Office Lahore.

Job Role and Duties :

  • Provide professional end user support via telephone, email or live web chats.
  • Respond to end user problems based on standard procedures.
  • Track incidents and calls entering data into the database timely and accurately.
  • Compile detailed reports listing request and steps taken to resolve them including specific dates and individuals involved from different departments.
  • Organize and file documentation pertaining to software licenses and assist management in alternative research activities.
  • OS installation, troubleshooting, LAN / WAN Troubleshoorting.
  • Ability to remote support, install and trouble shoot printer, biometric machines, hardware, software related issues.
  • Good knowledge of ticket handling and front desk queries.
  • What are we looking for?

    Qualifications and Skills :

  • Minimum 3 to 5 years experience.
  • Bachelor in computer science / BIT / BSIT or equivalent.
  • Strong verbal and written communication.
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