Associate Social Media Marketing
Foodpanda
Karachi, Pakistan
1d ago

Do you love food and convenience put together? Then you just might love foodpanda. foodpanda is the leading, on-demand food delivery company in the region, bringing thousands of your best loved restaurants online into your home or office - fast!

We are looking for a highly-driven and motivated SMM associate to join our fast-growing team based here in Pakistan. If you are looking for a place where you can gain hands-on experience and create direct impact, then this may be the place for you! The ideal candidate will have a track record as a significant individual contributor as well as a strong team player comfortable working independently, and supporting a team to drive the business forward, has sound

understanding of community management and creative writing skills.

Responsibilities :

Community management across social media

Receives feedback from customers on the below channels :

  • Foodpanda facebook posts comments
  • Foodpanda Facebook direct messages
  • Twitter mentions
  • Twitter direct messages
  • Proactively hunt for feedback and complaints on following channels :

  • FaceBook food groups
  • Facebook reviews on Foodpanda page
  • Create manual tickets on Zendesk
  • Requirements :

    Candidate must be a graduate or undergraduate from a well-recognized University.

    Candidate must be flexible enough to work in rotating shifts. (24 / 7 as per the

    requirement)

    Having a prior experience of social media management or customer services is a plus

    point

    Candidate must be fluent in english writing & verbal skills with efficient grip on grammar

    The incumbent must be very creative in replying to the customers and shall possess

    qualities of coming up with strategic ways of compensating the customer.

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