Customer Collections Analyst
3d ago

At Emburse our mission is to help make our users’ lives and their businesses better. We are dramatically transforming how organizations manage corporate expenses and invoices.

We humanize work by automating manual tasks and saving users’ time, so they can focus on what matters most their family, community, or more rewarding work.

We help CFO's give their employees a simple and amazing experience while ensuring compliance and reducing costs. Our solutions are tailored for companies from start-ups to enterprises.

We have more than 16,000 clients and 9 million users globally.

Emburse has offices across North America, including Los Angeles, Montreal, Portland (ME), San Diego, San Francisco, and Toronto, as well as locations in the UK, Germany, Spain, Australia and the Netherlands.

Our core values - Sincerity, Empathy, Empowerment, Individuality, and Teamwork - reflect who we are as a company. They are central to the decisions we make and the interactions we have with our teams, customers, and partners.

As a people-focused company, we are seeking candidates who align with our values.

Emburse is a proud recipient of a 2020 Tech Cares Award from TrustRadius and a 2020 IDC SaaS CSAT Award for Travel and Expense.

These awards celebrate companies that have gone above and beyond to provide their communities, clients, and front-line workers with support during the COVID-19 pandemic.

We are a people-first company, and this award is a testament to our mission to humanize work.

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A Customer Collections Analyst is responsible for customer facing communications relating to invoices, billing and payments.

What you'll do

  • Collections - Initiate collection calls
  • Monitor and resolve customer payment discrepancies in a timely manner
  • Monitor collection responses within shared email inbox and all incoming customer payment related questions
  • Initiate customer payments and record all incoming payments to the G / L
  • Reconcile any undeposited funds and receivable accounts
  • Assist with other tasks, including additional reconciliations, as necessary
  • Audit - Assisting with year-end audit by providing supporting documentation, as required, to external auditors
  • Projects Assisting as needed with ad-hoc requests
  • LI-Hyrbid

    What we're looking for

  • Bachelor’s Degree or related experience
  • 2+ Years of related experience
  • Proficient in Microsoft Office Suite, particularly Excel
  • NetSuite experience preferred
  • Accountable to complete repetitive tasks with accuracy and with attention to detail
  • Detailed organizational skills to ensure deliverables and deadlines are met
  • Excellent communication skills, both written and oral
  • Ability to work autonomously and as part of a team
  • Strong organizational skills and ability to manage multiple priority projects simultaneously and successfully
  • Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities.

    This policy applies to all terms and conditions of employment.

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