Manager/AM - Vendor Activation
Karachi, Pakistan
1d ago

We're focused on providing a seamless onboarding / activation experience to our vendors so that, together, we can build the best delivery service out there.

You will be expected to work closely with multiple stakeholders across departments and the region to lead a team that ensures new vendors are being onboarded with the best on-boarding experience.

This will include : Training of successful order transmission, implementation of the SOPs & quality metrics, education and guidance on new tools and programs, Establish a solid foundation for vendors that are able to grow on the platform on their own after the onboarding period.

Manage the new vendor activation and other pilots and initiatives taking place in the new verticals.

These tasks include, but are not limited to :

Responsibilities :

  • Manage a Team : Train new joiners to the team on the processes and tools used to onboard vendors, and continuously look for ways to improve onboarding executives’ productivity.
  • Performance Tracking : own reports / dashboards on Salesforce, measuring different onboarding KPIs. Ability to spot blockers in the process through reports, investigate on the root cause, and deploy members of the team to resolve them.
  • Own Onboarding Processes : keep a document repository for best onboarding practices, training decks and materials, constantly updating them when there are UX or system updates.
  • PIC for Onboarding Systems and Tools : become the point of contact for onboarding systems / tools used by foodpanda, working with regional and global teams to improve them for the local market.
  • Innovation and Automation : develop new ways of training vendors to promote vendor operational excellence.
  • Adoption : adopt the regional content SOP and localize to align with country content requirements and maintain the content consistency.
  • Other Responsibilities include :

  • Develop a picture of success for each new vendor under the month long Perfect Vendor program
  • Perfect Vendor activation and training program where the incumbent will be responsible for designing, communicating and executing the month long training program for the new vendor so they are well aware of the SOPs, processes and working
  • Educate the vendors for the deals and discounts in lucrative manner that can lead towards retention and their mutual benefits from foodpanda platform
  • Track impact, value and overall adoption of the month long Perfect Vendor activation and training program aligned with Head of Operations
  • Provide on going proactive updates on the activation and training program on a regular basis by carrying out focused group / feedback sessions with vendors
  • Communicate clear priorities to team, conduct internal trainings for successful execution of the Perfect Vendor activation and training program
  • Constantly identify opportunities to improve Vendor Activation
  • Requirements

  • People oriented person, someone who loves to engage and interact with people
  • Able to lead, motivate and inspire people
  • Somebody with retail or telecom profile who might be looking after sales & distribution and retailer activation
  • Prior retail activation experience
  • Ability to lead a team well, keeping them motivated and engaged
  • Has an acute sense of responsibility and can take full ownership of the function.
  • You have at least 3+ years of work experience in a similar role
  • You are process-oriented and data-driven
  • Experience with Microsoft Office, especially Excel, or Google equivalents
  • Your knowledge of the internet and e-commerce sector is solid
  • You are driven and ambitious.
  • Highly-analytical with strong attention to detail.
  • Excellent organizational and follow up skills.
  • Ability to work in a collaborative and cooperative team setting, with numerous interaction with internal and external customers.
  • How to apply :

    Please share your updated resume at saman.zehra mentioning Manager / AM Vendor Activation in subject line.

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