Test Day Officer
British Council
Karachi, South Asia, PK
2h ago

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world.

We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities.

We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained.

We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Location : Karachi

Department : Examination

Contract type : Fixed Term Contract

Duration : 1 Year

Closing date : 28 July 2021

Role Purpose

The purpose of this role is to implement all activities relating to the Test Day and Post Test Day across all products. The role will ensure examinations are conducted to relevant Corporate and Exam Board requirements and standards.

  • The role is also responsible for ensuring timely scanning and submitting of exam papers to meet requirements for marking;
  • Management of OSM and Speaking Results for IELTS and results upload to IWAS ; Management of EOR, EAR and Refunds for all products. Results dispatch.

    Main opportunities / challenges for this role :

  • Managing across a portfolio of products when the team has been used to managing by product.
  • Managing a combination of regular activity ( IELTS ) and huge peaks and troughs (Schools).
  • Making team available to support additional Exams activities to support operational necessity / emergency.
  • Main Accountabilities :

    Product Service Delivery

  • Responsible for CiCo and BOSS to record attendance
  • Supporting Investigations emerging from Test Day activities
  • Reconciling exam materials and papers received at the venue according to Compliance standards and requirements and to escalate any discrepancies.
  • Checking the receipt of sufficient and adequate test day resources, (e.g. process guides, stationery, branding / signage / technical equipment speaking test / hand scanners).
  • Ensures timely payment of Venue staff and Examiner payments
  • Responsible for ensuring timely checking of speaking test recordings, scanning and submitting of exam papers to meet requirements for marking.
  • Customer service

  • Support the satisfactory resolution of complex / escalated customer (internal or external) operational complaints and issues regarding Test Day activity.
  • Relationship & stakeholder management

  • Close co-ordination with Business Improvement and Operational planning teams to manage BOSS and CiCo and Venue selection
  • Risk & compliance

  • Provides support and reporting for audits and performance reviews.
  • Follows agreed corporate risk management processes and procedures when delivering services
  • Working with Children

  • Ensure strict application of child protection implementation standards in planning, implementation and monitoring in exams as per Child Protection Policy and to escalate child protection issue to the Head of Child Protection Pakistan.
  • Ensure safe recruitment process are consistently followed and sustained for venue staff and third parties.
  • The post holders must ensure that his / her behaviour is in line with child protection code of conduct with interacting with children
  • A connected and trusted UK in a more connected and trusted world.

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