Priority Sales Head
Standard Chartered Bank
Lahore, Punjab, PK
4d ago
source : Mehnat Mazdoori

Role Responsibilities :

  • Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment.
  • Guidance on optimizing Relationships Managers, Priority to achieve :

  • Portfolio growth
  • Revenues growth
  • Cost Management
  • Service Excellence
  • Operational Excellence and Compliances
  • Guidance on optimizing Hub Performance on

  • Sales
  • Portfolio Growth
  • Revenues
  • Cost Management
  • Service Excellence
  • Operational Excellence and Compliance
  • Service responsibilities
  • People Management
  • Strategy

  • Business development, through typical activities like; Formulating, implementing / monitoring of future strategies, sales plans, and activities to acquire new customers as well as deepen existing relationships, and aligning these with the business goals
  • Manages a team of Relationship Managers, Priority and Client Service Managers, Affluent by leading, directing, coaching, and managing the team assigned.
  • Responsible for team targets by driving profitable revenue and volume growth from their portfolio with a focus on deepening of existing customer relationships and cross sell thereby improving market and customer share of wallet with the Bank.
  • To follow up with RMs for CEMS leads / opportunities consumption
  • Directional sing the sales effort through development and execution of structured sales plans based on sound knowledge of market variables and customer needs.
  • Spearhead efforts for marketing new relationships
  • Pro-actively gear up sales efforts, in line with changes in business strategy, constantly innovating and providing tailor-made solutions.
  • Staff awareness (to ensure that all staff is aware of the KPIs and tools)
  • Coaching sessions should be done for each RM at least once a month
  • Morning huddles and evening debriefed should be performed daily.
  • To ensure client reviews and account plans are completed by all RMs
  • Business

  • Manage and anticipate client requirements with a focus towards managing the existing base as well as increase cross product holding per client.
  • Build, understand and sustain relationships with the client's circle of influence (e.g. a parent, mentor, advisor or other family member)
  • Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
  • Serve as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
  • Provide ongoing portfolio supervision, with a continuous focus towards helping the client adapt to changes in personal circumstances and the financial environment.
  • Retain existing high value clients by growth of wallet with the bank through relationship management activities.
  • Resolve client queries without further escalation.
  • Effectively convert service recovery to sales opportunities and sustained client loyalty.
  • Drive portfolio growth through existing to bank (ETB) and increased product per customer (PPC) ratio.
  • Based on client profile, map client potential and work towards up streaming to Wealth Management Solutions
  • Drive portfolio growth through referrals from Acquisition Team for New to Bank (NTB) segment qualifying customer relationships.
  • Processes

  • Continuous review of processes, resources & procedures to ensure that service standards are met through capacity planning, removal of bottlenecks and workflow changes.
  • Customer retention efforts with personal involvement in complaint resolution and adhoc feedback from customers.
  • Act as a catalyst in achieving coordination among the various units i.e., Branch, Cash Management, Asset Sales and new acquisition team to ensure that customers get coordinated solutions.
  • People & Talent

  • Lead, motivate, train and coach all front-end staff in different areas to ensure that their technical & core competencies are developed to full potential.
  • Maintain high level of employee productivity and efficiency, with a view to ensuring that identified promising staff members are appropriately trained, well-motivated, with strong customer focus in order to provide high quality of service.
  • Manage and direct top-tier managerial and other staff members to ensure better utilization of their capabilities and maximum efficiency with minimum cost.
  • Active management of staffing capacity, recruitment and manpower planning.
  • Risk Management

  • Review of controls on a regular basis contributing to sound operational health leading to compliance with the group and Central Bank guidelines.
  • Monitor and control the CPBB Client Credit portfolio and ensure that all facilities to customers and staff are fully secured and accurate and up to date records and documentation in line with the Group CB credit policy.
  • Governance

  • Responsibilities relating to the direction, planning, structure, frameworks (e.g processes and policies) and oversight.
  • For example, Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas;
  • Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

    Regulatory & Business Conduct

  • Display exemplary conduct and live by the .
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Key stakeholders

  • Head Priority & Premium Banking
  • Priority Wealth Specialist
  • Branch Managers
  • Priority Client Service Manager
  • Other Responsibilities

  • Do the right thing : Be brave, be the change; Think client; Live with integrity Never Settle : Continuously improve and innovate;
  • Simplify; Learn from your successes and failures Better together : See more in others; How can I help? Build for the long term About Standard Chartered We're an international bank, nimble enough to act, big enough for impact.

    For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

    If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

    You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

    When you work with us, you'll see how we value difference and advocate inclusion. Together we :

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  • Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to.

    If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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