Specialist Channel Performance
PMCL-JAZZ (Formerly known as Mobilink)
Islamabad, Islamabad, Pakistan
4d ago
source : Mustakbil

Job Description

Grade Level : Contractual

Location : Islamabad

Last date to apply : 10th September 2021

What is Specialist Channel Performance?

The role reports directly to the Manager Franchise Services Planning and with an extended team of 2 team members.

What Specialist Channel Performance does?

Key responsibilities

  • Assist with the development and implementation of franchisee specific targets and ensure smooth working in franchises.
  • Report periodic updates around the services channel in line with the targets while sharing key recommendations.
  • Strong collaboration skills
  • Facilitates communication and coordination among projects.
  • Assist to drive customer centricity to ensure best service
  • Assist to track new product performance results and implement actions to address any gaps in performance
  • Should be skilled in the policies and procedure.
  • Need excellent interpersonal abilities, basic business skills and the ability to adapt to changing circumstances.
  • Can assist in Process revamping
  • Key Deliverables
  • Customer NPS amp; Customer Experience Improvement at Franchise amp; Business Centers

    Daily reporting to channel on all KPIs

    Timely processing of channel amp; employee commissions

    Coordination amp; support with stakeholders on operational challenges / issues

    Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.


    What are we looking for and what does it require to be Specialist Channel Performance?

  • Experience and Educational requirements
  • Minimum Bachelor Degree from a reputable university
  • Previous experience of Customer Experience amp; Channel Planning
  • Soft skills and technical skills required
  • Proficiency in Microsoft Office Suite
  • Customer Management Systems
  • Strong communication, organizational, operational and people skills
  • Highly presentable
  • Developed analytical and problem-solving abilities
  • Strong interpersonal skills
  • Energetic self-started
  • Excellent presentation skills
  • Why Join Jazz?

    As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

    As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 69 million customers for the better.

    This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success.

    Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

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