The Position :
This individual must be comfortable in a technical environment and responsible for describing the software's functionality and internal processes and practices from an end-user perspective for maximum usability.
The content involves market-leading cloud-based integrated construction management solutions, for mid-sized General Contractors, Design Builders, and Land Developers, with core modules such as Accounting, Job Costing, Billing, Subcontracts & Purchase Orders, Reporting, etc..
Job Responsibilities :
Authoring and maintaining user manuals, service release notes, and online help for software products to make sure they're end-user consumable, complete, with proper English and formatting polish.
Examples of software packages include Accounting, Job Costing, Billing, Subcontracts & Purchase Orders, Reporting, etc.
Write / edit code samples to support internal process documentation in C#.
Write API documentation for external developers to enable them to access select resources
Create, Manage and maintain an internal knowledge base and document repository that will be targeted to both internal R&D, and, on occasion, the training and support team for technical 'how-to's', etc
Uphold documentation craftsmanship efforts, including design, development, writing and editing processes, and introduce best practices to ensure consistency in writing.
Proactively identify and recommend how to close documentation gaps in online help and user guides.
Planning the creation of the user material, as well as authoring, indexing, and formatting, while keeping up to date with evolutions in the suite of software products.
Ad hoc duties as required by our software business.
Owning the quality of the documentation as well as help to improve the process of organizing and generating documentation.
Stay knowledgeable with the latest trends and advancements in language, product interfaces, and content development
Job Qualifications :
Excellent English written and verbal communication skills, with strong attention to detail.
A passion for making the best impact on the customer experience through the user material that is prepared, and the teamwork required to deliver it.
Minimum of 5 years' experience in preparing technical and user documentation for software applications.
Thorough understanding of C# (read and understand) and ability to write code samples.
Ability to learn new software applications quickly, analyze and synthesize information.
Solid hands-on knowledge of MS Office and Microsoft Team Foundation Server 2017 (or Azure DevOps)
Ability to work under pressure both independently and within a team, in a fast-paced environment.
Strong interpersonal, organizational, and problem-solving skills, with the ability to manage multiple assignments.
Working Hours :
1pm-10pm Pakistan time
Exciting Benefits we offer :
Medical Coverage Self & Dependents
Parents Medical Coverage
Employee Performance-based bonuses
Home Internet Subsidy
Profit Sharing Plan Tenured Employees Only
Child Care Facility Karachi & Lahore only
Company Provided Lunch / Dinner
Professional Development Budget
Recreational area for in-house games Karachi & Lahore only
Sporadic On-shore training opportunities
Friendly work environment