SQA Analyst/Client Support
Contour Software
Karachi, Sindh, PK
3d ago

The Division :

Vision , a subsidiary of Perseus (an operating group of Constellation Software Inc.) is a dynamic and successful software company based in St.

Louis, MO that develops and markets its lending origination solution to the North American financial services industry. Vision offers a fast-paced, challenging and fun work environment where there is a tremendous opportunity for employees to contribute, grow and succeed.

The Position :

We are looking for Client Support / Software Tester with the right blend of skills, education and attitude to join our development team.

Our approach encourages learning, critical thinking and collaboration to get the job done.

The successful hire will work from the Contour Software Karachi office as part of the resource-center team that is an extension of the division-based R&D department.

Roles and Responsibilities :

Client Support :

  • Manage incoming support request emails.
  • Determine the criticality of a request and route to the appropriate resource accordingly.
  • Configuration changes using the Vision tool kit.
  • Communicate key insights and findings to the VC product team to design and build a solution that meets customers' needs.
  • Software Tester :

  • Ability to learn quickly and dive deeply into system functionality.
  • Develop models and design tests using requirements and application knowledge.
  • Execute tests with an inquisitive, analytical approach while continually reassessing risks.
  • Accurately report and track product defects.
  • Knowledge & Experience :

  • University Degree in related discipline.
  • 5+ Years of experience in software support & testing of Enterprise class applications.
  • A positive attitude, strong sense of ownership and a results-oriented work ethic.
  • Self-monitor progress against project goals and employ corrective actions as necessary.
  • Strong interpersonal and communication skills in English (both oral and written).
  • Great organizational skills and able to work as a team and independently.
  • Helpful Qualifications :

  • Prior software customer support experience
  • Prior web-based testing experience, especially in areas of Usability, Security or Performance
  • Experience with MS SQL
  • Experience calling APIs / Using Postman / Soap user interfaces
  • Ability to read / understand XML and JSON
  • Financial Industry experience
  • Exciting Benefits we offer :

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan Tenured Employees Only
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch / Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
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