Customer Success Partner
The Maersk Group
Pakistan
1d ago

Be the essence of customer centricity by not only selling the Twill value proposition to new potential customers but also taking excellent and pro-

active care of them once they are onboard and growing them by always knowing their next need. The purpose is to win new customers, optimise retention and grow revenue and to do it in a digital first way : always focus on enabling customers to self-

serve. Work closely with Engagement Managers to ensure a smooth transition of customer ownership.

We offer

At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world.

We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers.

This is done through seamless processes, best in class digital solutions, and great customer service!

Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!

An exciting career opportunity in an international, challenging business setting characterised by high pace and diversity.

You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognised and well-rewarded.

Key responsibilities

Target new customers through a digital value proposition

  • Follow-up and qualify Marketing generated leads and logging activities in Salesforce with the aim of acquiring new customers through an office-based approach
  • Through an analytical approach and market mapping, find new leads through local insights
  • Log all activities in Salesforce and share insights on lead quality through and effective and structured lead qualification process
  • Manage objections professionally and share best practices across the team
  • Hand over leads to Customer Engagement Manager

  • Effectively hand-over hot opportunities requiring a face to face engagement to succesfully close / win the opportunity
  • Retain and upsell to existing customers through personalised self-service

  • Ensure smooth execution of the end-to-end shipment lifecycle by working closely with the customer as well as internal stakeholders from operations and back-offices across the globe
  • Pro-actively support the customer to build trust and operational confidence through phone, chat and email while encouraging / pushing self-service functions
  • Upsell new products and services to existing Twill customers to drive revenue growth
  • Actively monitor customer NPS and ensure that customer insights and suggestions for automation are shared with the Twill manager
  • Support global team of colleagues in reaching key metrics trough collaboration and capacity sharing
  • We are looking for

  • Acquiring new customers
  • Onboarding new customers
  • Generating leads
  • End-to-end customer experience
  • Revenue growth
  • Apply
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