Support Trainer - Instructional Design
6d ago

Who We Are

KeepTruckin builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles.

Over one million drivers and 100,000 companies across every industry trust KeepTruckin’s integrated platform to power their operations, prevent accidents and reduce costs.

At KeepTruckin, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility.

We’re motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving.

KeepTruckin is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.

About the Role :

The Support Trainer will enhance the competencies of individual employees by designing and conducting training programs that will boost employees’ support performance in alliance with the company’s core values.

They will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions.

What You'll Do :

  • Assess training needs of agents; develop and deliver training materials
  • Support development of training plans and curriculum; conduct training classes and utilize a variety of teaching techniques for tech support
  • Interact and report to management on training environment, success and opportunities for development
  • Design Support onboarding content for new hires
  • Design and develop ongoing training content, assessments; recommend and develops recursive training when necessary; provide reporting on overall agent effectiveness, progress, and improvements
  • Interact with all areas of the business on products and services to ensure current information at all times
  • Collaborate with Team Leads individually for improvement and training plans
  • What We're Looking For :

  • 1+ year training experience
  • 3-5 years of Support experience
  • 6+ months previous training experience in content creation / instructional design preferred
  • Knowledgeable about existing and emerging training methods / tools
  • Knowledgeable about instructional design and content development
  • Strong verbal and written communication skills + outstanding cross-functional collaboration skills
  • Ability to present vast information in a concise, digestible format; large audience speech skills
  • Able to multitask effectively, work in a fast paced environment and adapt to change and innovation
  • Ability to develop employees through positive motivation and training
  • Creating a diverse and inclusive workplace is one of KeepTruckin's core values.

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