Email and Chat Support Executive
ibex
Karachi, Pakistan
1d ago
source : Career Okay

Job Overview :

Responsible for acting as a liaison between our customers and the respective client. Provides assistance via Chat and / or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Escalate to relevant team internally and / or externally.

Working Hours :

Job Shift : Rotational

Key Responsibilities :

  • Prompt chat & email response to customers
  • Provide real-time support
  • Document each customer’s question or problem as well as the resulting answer or solution
  • Email coordination with customers
  • Escalating to relevant team(s) internally and / or externally
  • Job Specification :

  • Intermediate or above
  • Age limit : -
  • Good communication (verbal & written)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility
  • Customer-centric attitude
  • Adaptability
  • Perks & Benefits :

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop
  • Email Subject : Email and Chat Support Executive Domestic

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