Customer Service Trainer - Flexible Office Homeoffice Remote
Talent
Karachi, Sindh, Pakistan
23h ago

We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.

Customer Service Trainer Responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires.

If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.

Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ needs.

Responsibilities

Organize classroom-style seminars about product features and sales techniques

Ensure new hires take on basic sales training courses, including communication and troubleshooting skills

Assess the impact of each educational course on staff performance and client satisfaction

Develop digital and print educational material

Liaise with managers and encourage on-the-job coaching

Requirements

Experience in sales or customer service positions is a plus

Additional certification in training is a plus

Excellent communication and presentation skills

Work experience as a Customer Service Trainer or similar role

Knowledge of Learning Management Software

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