We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.
Customer Service Trainer Responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires.
If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.
Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ needs.
Organize classroom-style seminars about product features and sales techniques
Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
Assess the impact of each educational course on staff performance and client satisfaction
Develop digital and print educational material
Liaise with managers and encourage on-the-job coaching
Experience in sales or customer service positions is a plus
Additional certification in training is a plus
Excellent communication and presentation skills
Work experience as a Customer Service Trainer or similar role
Knowledge of Learning Management Software