YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.
Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS :
Provide best in class track and trace service to customers.
Respond to queries as per agreed timelines / expectation.
Ensure professional courtesy in all interactions.
Take timely & effective service recovery measures to ensure optimal customer experience.
Advise customers regarding potential service failures and possible mitigation actions.
Ensure proactive monitoring for new accounts and cash customers.
Liaise with other DHL departments / network to address customer concerns.
YOUR PROFILE :
Bachelor Degree (or equivalent) with at least 2-3 years of relevant experience.
Basic knowledge of software / technical skills (MS Office, CRMs).
Good Interpersonal and time management skills.
OUR OFFER :
Strong career support in an international environment.
Great culture and colleagues.
Multifarious benefit program.