The Program Manager is responsible for leading pre sales activities and coordinating between different compliance and technical functions, program and project planning, scheduling, monitoring and directing the overall program on agreed client requirements and expected Teradata business results.
The Program Manager will lead a program or portfolio of projects for key accounts. The Program Manager provides leadership to Teradata employees and third-party contractors to ensure the overall program as well as the constituent projects meet established time, cost, technical and quality objectives.
The Program Manager owns the program and its constituent projects beginning in the pre-contract sales process, further projects that are eligible to add to it and will manage them through complete closeout.
Key Areas of Responsibility
Lead a Teradata consulting program and its constituent projects.
Resolve / Manage Cross Project Dependencies
Responsible for success of Program / Projects along with project managers
Optimize Resource utilization across constituent projects
Establish accountability for achieving project objectives at Project team level
Provide visibility on key Risks / Issues that may require customer and TD management support
Requirement Analysis / estimations for new project or sources to be integrated
Close coordination with customer Program Management in defining and understanding new initiatives / project(s)
Responsible for end to end engagement from inception to closure, ensure that right software development approach is followed.
Identify and bring together a variety of technologies to deliver a complete information system that supports operational and management objectives.
Define the client’s requirements within the context of their business and assess the opportunities, benefits, risks and success factors of a potential solution.
Participate in scoping, planning, cost estimating, pricing of consulting projects, statement of work development and risk assessment, including but not limited to defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the client’s business requirements into specific deliverables
Ensure constituent projects of the program are completed on-time, quality and within budget on client expectations
Be responsible for and manage the budget / cost (P&L)
Manage day-to-day relationship with all stakeholders including customer and resolution of issues, if any.
Manage client acceptance of the solution in line with the agreed business outcomes.
Maintain and communicate project status to all internal and external stakeholders
Build a team, including Teradata employees, offshore team, and contractors.
Ensure proper set up of the engagement in the time keeping system, ensuring consultants and contractors are always current with their reported time.
Manages and / or produces project financial and status reports for the engagement
Ensure that Teradata knowledge resources and tools are fully leveraged
Lead engagement close-out debriefings to identify lessons learned and best practices
Capture, articulate, plan and implement lessons learnt during the engagement proactively.
Responsible for preparation and compliance with internal controls and documents including participation in periodic reviews and audits as mandated by internal and client stakeholders
Education and Experience
Graduate in any discipline, preferably an MS or MBA from top business school with 12+ years of total experience.
Atleast 6 years of experience in managing Data warehouse, Business intelligence, Migration, Application and Analytics programs / projects.
Preferably 2 years managing programs
Good practical understanding of Project Management best practices, CMMi and ITIL frameworks.
Proven experience record of minimum 6-8 years demonstrating the ability to manage successful project deliveries including strategic planning, budget / cost management (P&L), risk management and change management
Proven experience in managing large multi-national, multi-cultural teams across geographies on projects and in executing projects of different types e.
g. Development, data warehousing, migration, data science.
Solid understanding of agile and devops, Experience in projects using Agile delivery is mandatory and preferably in data analytics.
Experience as a client facing / onsite program manager
Certifications such as PMP, Agile, Six sigma, Prince2 or equivalent
Working industry knowledge will be a plus, viz. Retail / Communication / Finance / Aviation / Manufacturing
Interpersonal / Professional Skills
Customer centric with an ability to work in large teams.
Assertive yet diplomatic
Task oriented and solution driven with focus on team leadership, deliverables, quality, cost and timelines
Emotional intelligence and an ardor of working with people.
Organized and detail oriented
Proactive, Innovative with an analytical mindset
Able to work under pressure in a challenging environment
Ability to work within multiple time zones and diverse cultures is needed
Strong verbal, written and presentation skills
Ability to guide the activities of an individual, group, or team toward a desired result or outcome.
Drive consensus and team ownership of decisions.