Team Lead - Customer Support
TCP / Humanity
Lahore, Lahore, Pakistan
3d ago
source : Mustakbil

About Us :

Humanity is a cloud-based workforce management software fueled by a commitment to innovation, iteration, and a customer-centric approach.

Our platform brings together usability, smart design, and custom features to help managers and employees better organize and stay connected through our evolving suite of apps.Responsibilities :

  • Create an inspiring team environment with an open communication culture
  • Develop team strengths and improve weaknesses
  • Set clear team goals
  • Discover opportunities for training and skill development
  • Coach team members on technical and soft skills
  • Coach team members on career progression
  • Oversee day-to-day operations
  • Monitorand report onteam performance
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performanceand devise reward mechanisms
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities
  • Requirements :

  • Minimum experience of 1 year working on Humanity in a technical role
  • Certified trained on TimeClock Plus
  • Exposure to Support toolkit including Intercom, Salesforce and Jira
  • In-depth knowledge of performance metrics
  • Good MS Excelskills
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • What you can expect :

  • A creative and fun working environment
  • A collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding work
  • The chance to make a genuine impact on the company’s growth
  • Plenty of challenging work and the opportunity to stretch yourself
  • Every day you’ll get to work with amazing talent in a fast-growing company that values their people
  • Job Specification

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