The Team : The Data Management Solutions team is focused towards building customer centric data delivery platforms. The team with a wide global footprint carries a diverse set of skills ranging from finance and technology works together within and across multiple specialized functions.
UAT team is focused on ensuring that our users and clients receive the best experience in terms of usage while also enhancing their current flow.
This is team is the voice of the client and pushes the product towards development that makes the lives of the clients easier.
The Impact : The trifecta of skills; data, product and client management, allows the UAT to bridge that gap between all the functions involved in building and shipping the product.
Giving an external look at the product, needs the necessary amount of insight on how the product is built, and the knowledge of the capabilities and limitations allows the product to grow in the direction that is both beneficial to the user and in the direction of the organization.
UAT function is an essential part of the organizations functions that allows the product to constantly improve.
What’s in it for you :
Work closely across the technical, product, commercial, and client teams to research and solve problems, providing critical input on key product decisions, and be on the leading edge of testing out new product developments prior to launch.
Exposure and experience interacting with the best of minds from product management and technology across the globe.
Hands-on experience working on Agile software development framework.
To become a subject matter expert on how our wide range of Enterprise products work.
Improve social skills while interacting with C-level industry leaders
Lead User Acceptance Testing (UAT) : Collaborate closely with agile scrum teams from technology, and product management globally to test the enhancements and developments delivered to our client-facing API and feed products and giving feedback, while keeping a very strong focus on our clients’ perspective, to ensure our clients get what they need.
Execution of UAT against previously defined and signed-off business requirements or user stories
Analysis and interpretation of Business Requirements, and where necessary, elicitation of further information from Business Analysts and Business Systems Analysts.
Responsible for providing leadership, responsibility and management of UAT development and execution with a focus on strategic testing processes and procedures to enable testing activities and ensure that company standards and specifications are met.
Facilitate product change awareness : facilitate and conduct knowledge sessions regularly for internal Client Operations & other teams, to help increase their awareness of upcoming changes to products, as well as attract and channelize their feedback into the agile scrum teams developing the products.
Product & business process improvement : interact with Client Support team globally to identify major client pain areas and improvement opportunities in our existing products & business processes, and then work with the Client Operations teams and technology teams to identify and implement feasible solutions for the same.
Continuously develop technical product knowledge and troubleshooting skills.
Serve as the voice of the customer in the product development process, providing critical feedback regarding defect and enhancement prioritization and product lifecycle decision-making.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.
Coordinate internal projects and determine the best utilization of resources to increase client satisfaction.
Maintain excellent client relationships and engage with key personnel across all levels of client organizations to encourage on time completions and repeat business.
Work directly with clients to effectively manage their needs and preferences.
Answer client questions or concerns in a timely, informative, and professional manner.
What We’re Looking For :
Ability to quickly absorb the understanding of new or existing product areas, and assess the product changes from the client’s perspective.
Excellent verbal and written communication skills with the ability to listen, question and understand, and to be clear and concise while expressing thoughts and pushing back with respect when required.
Strong work ethic & discipline.
Ability to take ownership of objectives set, and drive results independently.
Strong team player with excellent people skills, to build good relationships at all levels, locally as well as globally.
Ability to quickly adapt and be flexible to changing requirements and processes, and stretch working hours when required.
Excellent problem solving ability and ability to think out of the box.
Broad exposure to supporting clients on any of our client-facing products is an added advantage.
Basic Qualifications :
Bachelor's Degree in Business, Economics, Computer Science, Finance or other relevant field
In-depth product and data knowledge.
Solid written and verbal communication skills.
Ability to prioritize and handle multiple projects at once.
Time and resource management skills a must.
Client and project management expertise.
Adept at research practices.
Working knowledge of SQL and Excel.
Preferred Qualifications :
Experience working with S&P Global clients.
Working knowledge of Visual Studio.
Design Thinking preferred.
Advance SQL and Excel Knowledge.
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