Product Analysis Customer Support
2d ago

What we Do?

The World's Number 1 Banking Software!

Temenos AG (SIX : TEMN), headquartered in Geneva, is the world leader in banking software, partnering with banks and other financial institutions to transform their businesses and stay ahead of a changing marketplace.

Over 3,000 firms across the globe, including 41 of the top 50 banks, rely on Temenos to process both the daily transactions and client interactions of more than 500 million banking customers.

Temenos offers cloud-native, cloud-agnostic front office and core banking, payments, fund management and wealth management software products enabling banks to deliver consistent, frictionless customer journeys and gain operational excellence.

Job Purpose :

Expectation Overview : Support Analyst - Product Analysis Customer Support

  • Primary responsibility is in the area of PACS ticket resolutions.
  • Understand the working of the specific module in which expertise needs to be built via training programs including on the job training, class room training and training material available on the knowledge-base.
  • Understand the details provided in logged ticket. Validate the completeness of information provided and if required, collect further information from client.
  • Use the collected information to analyse the problem.

  • When identified as a bug, complete the documentation including product analysis of defect clearly indicating reason and resolution of the defect.
  • Provide any additional information as required for the Development team to fix and test the problem effectively.

  • In case of non-defects, close the ticket with sufficient information for the client to be able to understand and appreciate the answer with full satisfaction.
  • Available to perform onsite analysis of tickets at client places. Typically this would be required during the milestone period of the client like Go Live of implementation, branches, modules and Upgrade.
  • Essential Skills :

    1. Analytical 2. Programming knowledge3. Communication and Interpersonal skills

    Desirable Skills :

  • 2-4 years strong skills of analysis in problem resolution in C / C++ / Java / RDBMS knowledge (Expert in - anyone / multiple skills)
  • Successfully implement respective Product specialization
  • Please make sure to read our Recruitment Privacy Policy

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