Company Overview The International HR Coordinator functions as the primary administrative and transactional support for the Milestone HR team and is responsible for delivering HR Operations results across multiple client accounts and locations around the world (1700+ employees and growing). How You Will Make An Impact
Maintain all International HR-related data transactions, documenting all types of status changes throughout the employee lifecycle on a timely basis.
Includes service request tickets, manager requests, terminations, contract staff, transfers, promotions, pay changes
Respond / route HR service tickets and timely escalation of tickets
Proactively manage new hire onboarding and termination offboarding processes, data entry into HRIS, sending notifications to other departments, etc.
Audit and make corrections for maintaining accurate and complete HRIS data
Develop, document, update, and / or maintain HR administrative process and procedures. Participate in ongoing process improvements.
Maintain employee master files.
Administer and / or update HR programs such as Employee Referral, Tuition Reimbursement, Compliance training, online learning, and various vendor databases.
Escalate and / or route questions to appropriate HR team members.
Compile New Hire and Exit Interview Survey reporting.
Produce ad hoc and standard reports from human resource data sources.
What You Will Need To Succeed
Work hours Ability to attend global HR Operations and HR team meetings, participate in team projects and assignments outside of standard business hours
Education and Specific Experience Requirements
Bachelor’s Degree in related field preferred
Knowledge of fundamental HR concepts and legal environment that drives the development of HR and company policies
Exposure to talent management and payroll practices
Working knowledge of US HR practices, transactions is a plus
Competencies (Skills, Knowledge, Characteristics)
Ability to work independently
Demonstrated proactivity to address routine tasks and follow-through on assignments without reminders
Meticulous attention to detail and data accuracy
Excellent organizational skills and ability to prioritize workload
Excellent analytical and problem-solving skills
Prior experience using a human resource system database entering data, producing reports, cleaning data fields, and
Strong Outlook, Excel, PowerPoint, Word skills
Very high level of ethical judgment, reflected in trust and confidentiality
Quality / Compliance : Achieving a standard of excellence with work processes and outcomes, honoring Milestone policies and all regulatory requirements
Customer Focus / Going Above and Beyond : Striving for high customer satisfaction; going out of way to be helpful and pleasant;
being passionate about working with people in a service environment and having a proven customer service approach to working with stakeholders
Open, Honest and Respectful Communication : Balancing listening and talking; speaking and writing clearly, professionally, and accurately;
influencing others; keeping others informed; deescalating conflict
Collegiality / Collaboration : Being helpful, respectful, approachable and team oriented; building strong working relationships and a positive work environment;
seeing the big picture
Information Technology & Services